Business ProfileforSpecsavers Canada Inc.

Date of transaction: 03/23/2024 The amount of money you paid: $99 eye exam + $199 prescribed sunglasses.On March 23, 2024, I had an eye exam appointment at Specsavers with *********** OD at ************************************************************. Upon my arrival a sales associate said I had to pay $99 upfront for my eye exam. Thereafter, I would need to submit my claim through Sunlife. After my initial eye exam, the optometrist advised me that a sales associate would assist me further. I decided to purchase a pair of prescribed sunglasses for $199, after this visit I then submitted 2 claims 1x $99 and another 1x $199. This morning 03/26/2024 I discovered that this location put through a claim without my consent for a total of $599. When I contacted Sunlife they had confirmed it was Specsavers who submitted the $599 claim. I never authorized this and was unsettled at the thought that an organization without my knowledge simply submitted a false insurance claim without my authorization. When I called the location, the first representative refused to tell me where this charge came from and said, it could have been for the glasses. When I asked for "head office" she referred me to the website. I filled out a form online. After being put on hold I was finally connected with a manager who told me she was having tech issues with her system however, that she would contact the associate who helped me, ****** who she confirmed submitted the $599 claim.The manager called me back at 1:30 p.m. 03/26/2024 and said after her discussion with ****** the sales associate had put through the claim accidentally and said it was a typo as he was nervous!? I reported the incident to Sunlife, who have proof and confirmation that Specsavers submitted the claim of $599. Had I not called into Sunlife to report and have them flag and remove this, the insurance company could have said I was misusing my insurance. A simple apology or that a sales associate was nervous is no excuse. This organization needs to be investigated. Putting through a claim without my consent is unacceptable. This was unauthorized and I fear that my personal information may have been compromised as they NEVER advised me, they would be going in and doing this submitting anything. As per Sunlife instructions I have submitted a complain to BBB to investigate this matter. The manager simply saying that this was due to an agent feeling nervous is unacceptable excuse. I fear that other people may have fallen victim to this type of scam or unethical practice without knowledge. For this reason, along with my personal information being compromised is why I am writing this formal complaint. Whether or not the business has tried to resplve the problem: I contacted the store 03/26/2024 to advise of the matter and after confirming it was done by the sales associate ****** they simply said it was a training moment. I got a response from their website who have forwarded my complaint to the store for further investigation. I have receipts of my original purchases and none of the paperwork has an amount of $599.