3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Candy A
1 star07/12/2023
No frames for $149. Told I could not get two for one because Im high index. Also told my single vision lens that were to be included in frame price would not be honoured and that my glasses would be around 400 dollars for one pair. They scam you to come into the store and then dont give you the deal they advertise because of small clauses that they show you thats not on the advertisement. Walked out and got mine at ****** for one quarter of the price.
Specsavers Canada Inc. Response
22/12/2023
Hi *****, thanks for getting in touch with us. Were sorry to hear about this and appreciate your feedback. The $149 price for complete glasses is valid with standard 1.5 single-vision lenses (or 1.6 for rimless ranges) with scratch-resistant coating. If you choose a single pair of glasses from our $149 range or above, you get one of our lens extras at no extra charge (for example, standard progressive lenses). We have passed your feedback on to the location for training purposes so we can improve our service. *****************************************************************************.Review from bob m
1 star15/08/2023
I went to Specsavers on Hastings St in Vancouver to get their deal on 2 pairs of glasses along with assurance of a money back guaranty. The end result was very poor quality frames and lenses. Due to above, I asked for my money back. A heated discussion ensued with the manager saying he would not give my money back and then told me to get out of store and never come back. THIS MAN SHOULD BE FIRED. Thanks to an employee named Tim in same store (who 'should' be the manager), he got my money backSpecsavers Canada Inc. Response
17/08/2023
Were very sorry to hear about your experience, although were glad to hear *** was able to help you. We have shared this review with our team for training purposes. If there are any other details you would like to share about this incident to help us make this right, please fill in this form: ***************************************************************.Review from Iqbal M
1 star27/05/2023
This place I made 6 glasses, out of them 5 were made wrong, it was 4 months ago. They, including Manager promise that they will make it right. They made 4 times, still not right. I am still waiting for our glasses to be made right. This is not acceptable. This business should be taken to court. They are not worried about customers, only about money.Specsavers Canada Inc. Response
17/08/2023
Were sorry to hear about your experience. Wed like to make this right. Please fill in this form with the Specsavers location you visited and your contact details so we can review your order and make sure you get the correct glasses: ***************************************************************.
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