Business ProfileforGreater Vancouver Tenant & Property Management Ltd.

They didnt show up to appointment and will not return my $1600 deposit. ********.

Thank you ********* for giving us the opportunity to further educate the public and prospective clients on the importance of our tenant screening, and best practise processes Happy to summarize for everyone where this issue lies:- Deposit received and lease signed - Possession date scheduled and attended by both Agent and Tenant - Tenant unable to provide valid ID (document likely modified, birthdate did not match application, possession not granted)- Tenant confirmed by phone with Agent they have other forms of ID in their possession to prove ID, Agent followed phone call with email for confirmation (no response)- Tenant and Agent scheduled next day follow up possession date, Tenant did not show - Agent dug deeper into references with the employer (large public employer) and references do not actually exist - Tenant and Agent scheduled a 2nd next day follow up possession date, but Tenant "arrived" 35 minutes after scheduled time. Agent had to leave site prior To this day we still have no email response to our initial inquiry about ID and to verify a reference. We have opened a file with the police. If the Tenant wishes to prove ID and reference as requested, we're happy to connect again if we are incorrect.Receiving a deposit in certified funds (email transfer or bank draft) before verifying ID in person (Landlords are not permitted to keep a copy during the tenancy due to provincial privacy regulations), gives the Landlord further leverage against people who have fabricated information in their application as well as their ID. Following this process leaves our Landlord client with a home that is not yet rented, but is back on the market quickly to generate interest. They also have a deposit to help offset some vacancy costs. As we do not have a real person for the Landlord to pursue (no ID verification means we have no idea who this person actually is), does not allow us to pursue them for rents, liquidated damages, etc.The above is just one small benefit of dealing with an experienced property management team with a structured and effective process for finding you a great tenant.If you got this far, thank you for reading!- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.*********************************************************