Business ProfileforBonny's Taxi Ltd.

I got into a ************ from the ***************** taxi lineup. The taxi was marked B2 and the license plate was ******. I put my two suitcases in the trunk. I saw the driver turn on the meter which I thought was bizarre considering it's a flat rate when it's an airport pickup trip, but I didn't say anything. When we arrived, I saw the meter was at $41. He told me that's what I owed him. I said that I knew it was a flat rate for airport trips and asked what the rate was. He said it didn't apply to "rush hour" pickups (it was 5:45 pm at this time on weeknight) and I needed to pay the metered rate. I told him I knew that was incorrect and I would be paying him the flat rate and to let me know what it was. He argued with me. I stood my ground and I told him I would pay him cash and to please open the trunk so I could get my suitcases. He refused to let me out of the car until I paid him (which I understood but with 2 heavy suitcases in his trunk I wasn't going too far too quickly), but my concern was he was going to drive away with my suitcases as he was angry and shouting at me. I gave him $37 cash (as I referred to the *** website in that moment at the taxi zone fares from *** that shows **** * Downtown under that rate). He had locked me in, and was yelling at me that I owe him more and I said no. At this point, I unlocked my door, got out of the vehicle and he refused to open his trunk to let me take my suitcases. After a further argument ensued, he finally did, I took them, and he drove away. I am quite confident he was trying to cheat me and am so disappointed that even once I told him I knew the rules he was still verbally aggressive to me and made me feel unsafe. What a horrific experience. What's even worse is that I have reached out to ***************** three times now to complain via their website complaint form and have not heard back.