ComplaintsforBonny's Taxi Ltd.

• Initial Complaint

  25/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got in the car and the driver was speeding recklessly, taking his eyes off the road, swerving all over the road, giving me a sexual and creepy look, as well as being rude and inappropriate - this put me into immediate and lasting distress and I believe based on the experience that he knew what he was doing and was doing it on purpose. I called three times to speak about the complaint, provided details twice over the phone to two different representatives, who said they would pass it to the supervisor. I called to leave a voicemail for them when I did not hear back and their voicemail had no greeting whatsoever. It sounded like a creepy breathing. I left a voicemail about the aggressive driver and my experience and no one bothered calling me back. This person drives around vulnerable people and is being aggressive and driving inappropriately and causing passengers intentional distress. They should be taken off the road.

  

  Business response

  28/02/2024

  Dear customer,
  I sincerely apologize for the delayed response to your concerns regarding the behavior of our driver. I was disappointed to learn that you were unable to reach our driver supervisor over the phone. Please know that we take all complaints very seriously and conduct thorough investigations to provide a timely response. I deeply regret not being able to address your complaint promptly. I would like to emphasize that all our drivers undergo mandatory screening by the **** before they are permitted to drive for us. This screening process is repeated annually to ensure the safety and quality of our service.
  To assist us in addressing your specific concerns about the driver's attitude, could you please provide more details about the trip you took with Bonnys Taxi? This could include the taxi number displayed on the vehicle, the date and time of your service request, or any payment receipt issued by the driver. Such information would greatly help us in identifying the driver in question for further investigation. Additionally, we can track the drivers route and speed on the day of your trip using GPS data.We value and appreciate all feedback from our customers as it allows us to enhance our services. You may directly share this information with our driver supervisor at **************************************************************** you for choosing Bonnys Taxi, and we sincerely appreciate your understanding and support.

  Customer response

  29/02/2024

  I called to report the incident several times - is there no record with your company? I also left a voicemail -  i believe I indicated in the initial complaint what day and time it was - if not let me know and I will have to check my records but it will take some time - what do you intend to do with this information if I retrieve it? If you take complaints seriously why did no action get taken of my multiple reports and voicemail? 

   

  Complaint: 20777308
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

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