Business ProfileforNorth Island Heating

Not recommended!! Company installed a mini split ductless heat system 2 years ago. In late June 2023, I called them because I had water was dripping down my wall. Multiple visits later and $650 in repairs the unit still dripped as of early August. The unit was under a 5 and 10-year Carrier warranty.

We made every attempt to rectify the issue, but the customer refused to allow us to complete the work required. After three consecutive days of trying to contact the customer to set up an appointment to rectify the issue, she refused to return our calls and simply texted us, advising that we were to no longer contact her. This is also after rude and threatening messages we received via text, that the customer had sent, yet we still made every effort to repair the issue. We warranty our labour for one year after an installation, and the equipment we supply carries varying lengths of parts warranties, however the part in question was a third-party accessory that only carried a two-year warranty (it had been over two years since the equipment was installed, which is verifiable by our records), which had lapsed by the time it had failed. Furthermore, the customer was made aware that no further charges would be incurred past the invoice for the replacement part, which also included a routine maintenance service on the equipment and totaled significantly less than the claimed $650.00. We value all our customers and work hard to make sure we always fix any issues that may arise, as we did in this case, but unfortunately the customer would not allow us to complete the repair.