Business ProfileforComox Valley RV Ltd.

I brought a 12v furnace circuit board and paid $322.99 for it before tax. The service man said nothing about that if it wasn't the right part I cannot bring it back. That was about 2:00 p.m. I got it back to the tailor and the guy had the furnace running, I took it right back at 2:10 as it was just down the street and the guy was rude and said no refund. I told him and that the package had not been opened, 10 minutes from when I bought it to when I took it home. He said the owner won't take the part back but never even asked him. We were going to buy a new trailer in a few years but I won't deal with them. The parts department is a joke, they are just out for your money and don't care about you. Now I have got a new circuit board that I can't use. Very poor service.

Well I just got back from Comox Valley RV dealing with Jim and the so-called owner (wouldn't give me his name). Yes, on my bill is says no refunds. I never even looked at it, just paid my $361.75 and put in my pocket. I went back to the trailer and the guy said it was the sail switch. I went back within 10 min and Jim said to look at your bill. He is a liar as he never told me when I brought the part. I could buy the same part on Amazon with no problem returning it.

This guy comes out to the parts department and said he was the owner. Old guy with gray hair with an attitude yelling and swearing at me that I put my dealings with them online. I sure Did. Jim said he would give me 10% off any parts. Why would I want to buy anything from them again? I have never had a so-called owner talk to me like this old guy did **** ** * ***** **** *** *** **** **** ** ******* *** * **** * *** *** *** ****** **** ******* Enjoy the money you scammed from me and I have let everyone know how you treat good-paying customers. * **** *** ***** ****** ******* ** *** **** *** ***** ***** ***** ********* ***** **** ****** ***** ******* **** ** ****** Glenn Evans

Our obligation to our clients is to be upfront with all our actions so clients can make an informed decision. Most industries, including RV and automotive, the sale of electronic parts is non-returnable, non-refundable. The reason is the electronic components can blow if not installed properly and we don't have the capacity to test electronic components after they have been purchased. Not to mention the cost to test them could be more expensive than the part itself. The other issue is clients will purchase an electronic part just for the purpose of testing to see if their electronic part is broken. Mr. Evans was advised when he purchased the unit it was non-returnable, non-refundable, it was stamped in red on his invoice, it is listed in back print as well as posted on our menu board. Mr. Evans was offered a consideration on his next purchase. Mr. Evans does have a flair for exaggeration of the actual events that occurred.