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ComplaintsforBudget Brake & Muffler and Auto Centres
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Two months ago brought my truck( **** ****) on Budget Brake & Muffler Auto Centres (2561 Barnet Hwy, Coquitlam, BC V3H 1W4) with a squeaky suspension. They made an inspection and said I have to replace the ball joint. They replace it on both sides(cost 900$) the problem wasn’t solved and they told me to replace also the upper control arm(2000$) to fix the squeaky at that point took my car back and take it to dealer where they found the squeaky sound coming from coil spring. Dealer replace the coil spring and fix the squeaky. I called the head office to complain, but they tried to tell me that the ball joint had to be changed. Now I feel ****** from this service. How many wrong parts they shoud replace to fix that squeaky sound?Business response
14/12/2023
We inspected the suspension and found the lower ball joints had excessive play. We explained to the customer that they would need to be replaced as the first step, since they are worn out. After replacement the customer was not happy and did not want us to further diagnose the issue.Customer response
14/12/2023
Complaint: ********
I am rejecting this response because I was at the service on the next day. I was treated very cold by the mechanic and he did not want to check again the car when I asked him to take a look. He told me that if I am not happy I should call the dealer.
Sincerely,
****** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.