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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
see Attached documentBusiness response
17/11/2022
The matter has been resolved with the customer.Initial Complaint
19/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Their sales person Greg makes promises of 6-8 weeks, but this company does not deliver on time. We ordered windows in September and we have yet to received two our of our windows. They will not give me a refund. They will not give me a straight answer. Every time I call them, they give me the run around about Covid and supply chain issues, meanwhile they are taking NEW orders from customers who will also probably not get their orders anytime near the time they were promised (6-8 weeks), 6 months on, and we are still waiting. When I call them to get an update or a straight honest answer, they keep giving me the run around and when I press for an answer or resolution they hang up on me. They are not delivering on their contract. Yet they tell me I can never get out of the contract, even if it takes 2 years to get my windows. Below are pictures of what they delivered - broken product. When I ask them when I will get the fixed product, they hang up on me.Customer response
20/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Today the owner called and talked to me more respectfully, but didn’t really offer anything or any reassurance, only that he will check back with me in three weeks
Sincerely,
***** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.