Business ProfileforWaste Connections of Canada - Vancouver

Our contract with Waste Connections had already expired, but Waste Connections automatically renewed the contract for 5 years without explicit consent/signed agreement. According to applicable laws, any renewal extending beyond 2 years requires explicit consent and a signed agreement, rather than being subject to automatic renewal. Further to this, Waste Connections charged a significant and unreasonable price increase for the above-mentioned automatically renewed contract. We expressly aired our grievances to them via emails, stating that we didn't sign that auto-renewed contract. We sought an amicable way of solving this impasse through multiple emails. However, Waste Connections has only provided us generic and standard replies that they "cannot close {our} account without a registered letter within the cancellation window". The Account Managers, ********************* and *********************************, have been very uncooperative and refuse to acknowledge the fact that what they are doing is in direct contravention of Consumer Protection Laws. Give the above, we decided to cancel the automatic payment set up for our account and formally notified Waste Connections of our decision. In response to our action, **************** warned that he would continue to charge us and would escalate the matter to debt collection if we ceased payments. Given the direct violation of the renewal process and the unprofessional handling of this matter, we have decided to file this claim. We seek guidance on how to address these issues effectively.