Business ProfileforRegency Volkswagen

I am writing to file a formal complaint against Journey Volkswagen regarding the refund of my security deposit for an in-house car lease. My lease was terminated and my account was in good standing three weeks ago, yet despite numerous assurances, Journey Volkswagen has failed to release my security deposit of $725.Initially, upon terminating the lease, I was informed that my security deposit would be returned to me "next week." However, despite this promise, I received no communication from Journey Volkswagen, and my attempts to reach Manager ***** by phone were unsuccessful. Upon visiting the dealership in person, ***** informed me that I would not be receiving my deposit back, citing a discount made on the buyout value for the individual who purchased the vehicle after my lease. I made it clear that I did not consent to this arrangement and insisted on the return of my security deposit.Subsequently, I was transferred to Tino, with whom I spoke on Friday, April 19th. **** assured me that the dealership would contact me on Monday, April 22nd, and issue a check for the refund. However, this deadline passed without any communication or action from Journey Volkswagen. Upon contacting the dealership on Tuesday, April 23rd, I was informed by the receptionist that **** was unavailable but relayed a message purportedly from him stating that there were issues with ************** preventing the issuance of a check. However, upon checking the websites of both companies, there were no reported outages in the area.This consistent failure to fulfill promises and provide a legitimate explanation for the delay in refunding my security deposit is unacceptable. I demand an immediate release of my funds as per the terms of our agreement.