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ComplaintsforFilter Queen Products Canada Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Filter queen representatives came to our home and completed their presentation- I did not feel respected as it was late and I wanted to put my daughter (*** ** ***)to bed: the representative stressed that both my self and spouse needed to be present for the presentation in an abrupt manner. The information they presented was misleading as they implied that over time the vacuum would be cost effective as the cost to buy a new cheap vacuum was$100/year- however the cost of the supplies which allow for the warranty was not included in that data. Immediately after purchasing the vacuum we were not satisfied with it/the purchase and attempted to return it- I called several times and my spouse called several times to return it- our wishes were not respected. They did not process our return - therefore were dishonest about the return policy. Then later we had discontinued the yearly fees and our vacuum shaft broke- it was not replaced under the warranty which is frustrating *** ************. Overall this was a terrible customer service experience and I want ******************************************* ** ** ************ **** ***** ******* ** ********** ****** ** **********, lying about the option to return the product, refusing to respect return requests and providing data in a misleading way. Honestly I confided the purchase of this device as the largest mistake of my life - it has kept me up at night and still frustrates me to this day when I think about it- 7 years later.Business response
19/07/2023
We have personally contacted the customer via phone to address and resolve this issue. Our main objective is to work collaboratively with the customer to find a satisfactory solution. I can be reached directly at **********************.
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Contact Information
3A 62 Fawcett Rd
Coquitlam, BC V3K 6V5
Business hours
Today,Closed
MMonday | 9:00 AM - 8:00 PM |
---|---|
TTuesday | 9:00 AM - 8:00 PM |
WWednesday | 9:00 AM - 8:00 PM |
ThThursday | 9:00 AM - 8:00 PM |
FFriday | 9:00 AM - 8:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.