At-a-glance
Overview
Coastal Bliss Adventures provides hiking, kayaking, canoeing and other adventure tours in unique wilderness locations. They take care of the planning and logistics, helping guests prepare before they leave, and assist and feed them along the way. They also offer day tours, paddle courses, and adventures for children and youths.
This business is being included as part of Better Business Bureau’s “BBB4Good” listing because a digital search indicates the organization says it incorporates environmental or social impact as part of their business model. BBB has not verified these statements. For more information about our BBB4Good “Verified” and “Self-identified” program for purpose-driven businesses, visit BBB4Good.
Products & Services
Business Details
- Location of This Business
- 4865 Bench Rd, Cowichan Bay, BC V0R 1N1
- BBB File Opened:
- 9/8/2017
- Years in Business:
- 14
- Business Started:
- 12/9/2009
- Business Incorporated:
- 12/9/2009
- Accredited Since:
- 21/1/2022
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Cowichan Bay Kayaking
- Business Management
- Georgia Newsome, Owner
- Gary Ward, Owner
- Contact Information
Principal
- Georgia Newsome, Owner
Customer Contact
- Georgia Newsome, Owner
- Additional Contact Information
Fax Numbers
- (866) 931-3108Primary Fax
Phone Numbers
- (800) 896-9525Other Phone
Website Addresses
- (866) 931-3108
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Colin K
28/08/2023
![](https://m.bbb.org/prod/ProfileImages/2022/15ce7fa2-0eba-49d3-87cb-f0a2e44d2cd8.jpg?tx=w_46)
Coastal Bliss Adventures Ltd. Response
11/09/2023
![](https://m.bbb.org/prod/ProfileImages/2022/15ce7fa2-0eba-49d3-87cb-f0a2e44d2cd8.jpg?tx=w_46)
Customer Response
12/09/2023
![](https://m.bbb.org/prod/ProfileImages/2022/15ce7fa2-0eba-49d3-87cb-f0a2e44d2cd8.jpg?tx=w_46)
Coastal Bliss Adventures Ltd. Response
01/01/2024
The following prompts were in the medical information form required to be completed and returned by this participant:
"List any medication you will be taking on the expedition. Please also indicate what its purpose is. It is recommended that you bring additional medication of any prescription medications that your health is dependent upon, and an emergency supply be carried by the guides on your behalf.
Do you suffer from any chronic illness or disability such as: epilepsy, high blood pressure, nosebleeds, headaches, asthma, fainting spells, hay fever, heart conditions, diabetes, or others not mentioned here?
Is there anything else that may affect your participation on your trip?
Do you use /wear any medical devices? Hearing aid? Pace maker? or other?
Should there be any change in your medical standing before or during the expedition, it will be your responsibility to inform Coastal Bliss Adventures or its guides.
I understand that the expedition will involve strenuous activity and that I need to achieve a reasonable level of fitness in order to participate. Before the departure of the expedition, if I have any concerns whatsoever about my physical fitness or health, I will consult the opinion of my doctor immediately. I hereby certify that the above information is to the best of my knowledge true."
The participant failed to fully disclose his medical history that was relevant to a strenuous backpacking trip.
The lead guide had five years experience guiding, the assistant guide was a qualified, registered nurse. They know when someone is NOT in appropriate physical condition to complete a strenuous hike, and going to compromise the health and safety of self and others. The participant was blindsided only in the fact that he was not being truthful and hoping to get away with it by not disclosing important information.
The guides phoned the Directors of the company on the first evening, after having hikes a short, 700 meter distance for the day, and after reviewing the documents and what the participant disclosed to the guides that was different from what was disclosed on the forms, the Directors made the decision to evacuate the participant due to the high potential risks the participant was creating for himself and the others on the tour.
The participant signed the waiver form, which includes the following clauses:
"Coastal Bliss Adventures Ltd., although not bound to act, reserves the right at any time to refuse to allow a participant to continue the trip, if in the sole opinion of the trip leader, health or actions of the participants would affect the safety, smooth progress or enjoyment of the trip. In the event that such refusal or cancellation becomes necessary, Coastal Bliss Adventures Ltd. shall not be liable for any refund or for return transportation or any other expense for the participant.
Coastal Bliss Adventures Ltd. reserves the right and is hereby authorized by each participant to alter the itinerary at its sole discretion for any reason whatsoever, including changes in the weather, water conditions, mechanical failures, insufficient bookings, or any other occurrence. Any additional expenses incurred due to the alteration of the itinerary will be the responsibility of the participant and not those of Coastal Bliss Adventures Ltd. or its retailers/wholesalers.
That I have carefully read this RELEASE and that by entering into this agreement and signing the same, I am not relying on any oral or written representation or statements made by the Company including those in any brochure or calendars issued by the Company to induce me to undertake this Activity."
This participant is complaining because we made a completely appropriate decision based on safety that went against what he wanted.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.