ComplaintsforGreat Canadian Oil Change
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Complaint Details
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Initial Complaint
13/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Great Canadian oil change/ Damage to my truck Left ****** Saturday morning of Dec 16/23 Stopped for oil change approx. 11:00 am- cost- $513.77 112345 km on my truck Left Cranbrook after oil change, got 7 kms out and blew rear diff , drive shaft, transfer case. Lucky no one was hurt as the back end of my truck left the highway, I gained control and pulled over to the shoulder. 2 cars behind me stopped, everyone freaked out but ok, found half of my driveshaft only Waited 2 hours on highway for tow truck cost -$198.58 Towed truck to Outlaw Adventures for repair Stayed at the *************** for 2 days waiting for Manager or Great Canadian oil change to appear on Monday cost $183.28 plus meals. Talked with ***** the Manager Monday Dec 18, said his crew did everything correct, I disagreed, he said he would pay for a car rental and labor to fix my truck. I disagreed again saying that if I had not stopped here, I would be in ************ now. He told me that the oil was warm, not sure what that meant, but was not told at the time of oil change . I agreed to his terms that if I found out why this happened, he would pay for the rest. He found a used rear end and drive shaft in *********, paid for my car rental and I left ********* headed back to the farm for Christmas as I just wanted to get back on the road, 2 days wasted.Left farm Dec 26th, made it to ********** 27th, received a call From ***** at Outlaw Adventures that driveshaft was the wrong one and no correct ******** available in *********. ******* and I made numerous calls for a driveshaft in **********. thought we found one, measured it and it was short as well. ***** said a chance it may show up on the 28th.I picked up the correct oil 2 liters cost-$133.73 from *********** Chrysler in ********** Made it back to ********* Dec 28th, driveshaft did show up before I got there, they added the correct oil. **** for a test drive with one of the mechanics, he was worried about the transmission as well, but it seems to be fine. I left back to ****** cost -$3547.20 parts only. Sent ***** the owner an email requesting payment and his response was they did everything correctly.Received a quote from SMP ****** for replacement of parts and labor. **** told me that an anti/spin additive is required on diff oil change. quote $12,481.85 This additive is not on Great Canadian invoice. Feb 2nd notice a noise from front end, taken to Western auto wreckers, they change the front dif, which they think damage was caused same day dec 16th/23 Cost $1606.51 My truck was running perfectly before I stopped for the oil change.Total cost out of my pocket so far $6183.07Business response
18/04/2024
We are currently involved in a small claims court case with *******************.
Until we have resolution to this legal matter, it is inappropriate to comment further on certain specifics.
In good faith we offered to rent a car for ***** to make sure he made it back home to ************ for Christmas. Also as an act of good faith we agreed with ***** to pay for the Labour ONLY to have the rear differential replaced on his truck.
It is our belief that *****'s truck had preexisting damage as evidenced by the Very Hot gear oil that was drained for his rear differential.
We used all the correct lubricants, all in the correct quantities and followed all of the company policies regarding safeguards for these types of services. All work completed was double checked by multiple Service Techs.
Kind Regards,
*************************
Business response
19/04/2024
We are currently involved in a small claims court case with *******************.
Until we have resolution to this legal matter, it is inappropriate to comment further on certain specifics.
In good faith we offered to rent a car for ***** to make sure he made it back home to ************ for Christmas. Also as an act of good faith we agreed with ***** to pay for the Labour ONLY to have the rear differential replaced on his truck.
It is our belief that *****'s truck had preexisting damage as evidenced by the Very Hot gear oil that was drained for his rear differential.
We used all the correct lubricants, all in the correct quantities and followed all of the company policies regarding safeguards for these types of services. All work completed was double checked by multiple Service Techs.
Kind Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.