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Complaint Details
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Initial Complaint
23/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
360 comfort consulted at the end of nov 2023 about installation of a heat pump after my living room heating system failed. The recommendation was a small heat pump and an up grade of my electrical panel to put all electrical circuits on one panel. The heat pump was not appropriate for my house and could not heat the lounge. It was removed leaving damage to the wall and the electrical work was not completed safely and sufficiently. I had to repeatedly request comebacks to remedy the electrical work and finally found that the safety inspection was done properly. I had to request a safety inspection which reviewed the work was substandard. The company refunded a portion of the bill but $5, 193.95 was retained. I think that that money should be refunded as they failed to deliver a service which was recommended and the electrical work was not to code until I forced the issue.Business response
06/07/2023
Good afternoon. We have mutually agreed to give a $3500 refund to this customer, which they have received. Email confirmation has been given to us from **** ******** stating that she is satisfied and that this issue is resolved.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.