Business ProfileforHarrison Hot Springs Resort

We - me, my husband, and my 2-year old - stayed at this hotel a few weeks ago. We had been here numerous times and always enjoyed it. However, this time it was apparent that staffing was short and corners were being cut. They were also deceitful in their website messaging. We booked with the assumption that services would be the same as in years' past, but upon arrival we were informed there would be no room cleaning during our stay. The hotel could have provided this information on their website or in booking confirmations, but they waited until we arrived at the hotel to provide this information upon check in. Long story short, we checked out early because of the unsanitary conditions. Being forced to carry old food containers and my daughter's diapers out to the hallway garbage just wasn't the relaxing weekend I'd expected. Nor was the filth that was left in our room upon check in, or the wet, dirty laundry that was piled up in the hallways on the day of our arrival. We attempted to communicate our concerns to the hotel GM after our stay, but we were only met with ********************, empty responses. Such a shame. I know COVID is being blamed for their staff shortages, but after speaking with numerous hotel staff, I don't think COVID is the only reason people don't want to work there.