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Find a Location

Norkam Quality Heating has 1 locations, listed below.

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    Business ProfileforNorkam Quality Heating

    Heating and Air Conditioning

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    920 Newton St, Kamloops, BC V2B 5J4
    BBB File Opened:
    17/4/2019
    Years in Business:
    8
    Business Started:
    14/4/2016
    Business Management
    • Wes Reusse, Owner
    Contact Information

    Principal

    • Wes Reusse, Owner

    Customer Contact

    • Wes Reusse, Owner

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/03/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I hired this person/company in Aug/23 as a general contractor, he said he was new to it, from HVAC; didnt say he wasnt licensed. He made a plan for my budget of $70k w/no formal contract. He said we should be able to do all on my list, except ************ budget would change based on my choices. Budget included: ngas furnace/AC, reno 2 bathrooms, laundry rm, incl moving walls, windows, int/exterior doors, replace dining rm window w/French doors, vinyl floors, appliances, fence, replace insulation/poly in crawlspace, patio, w/strs, plumbed w/ngas, fix flashing on roof, ngas fireplace, remodel hall, replace wood soffits w/aluminum.I said whats in this for you? He said I just really want to save you money, get this job done for you & of course, Ill charge you 10% markup ************* Ive gotta make money somewhere. I trusted him & agreed. I did @ least 95% of demo myself. The kitchen became part of project, I added $24k to budget. *** had subcontractors for the kitchen, electrical, plumbing, ******************* often didnt communicate/miscommunicated w/subcontractors, didnt pull permits for plumbing/ngas, but said he would/had. He said didnt need permits for plumbing or the reno because it was existing, not a new build. I thought that to be true, trusted him. The electrician got a permit.I paid out of pocket for appliances, light/bathroom fixtures, mirrors, windows, doors; he didn't adjust the budget. At one point, he said I'd pd $68k, I thought Id pd more. I totalled my pymnts, there was a big discrepancy. I showed what I paid to date & where I thought it went, based on his texts, calls, written updates, it was roughly $80k. He said he lost $6800 of my money & said we should split the difference! Nothing was complete @ that point. I got no invoice, bill, stmnt, except rough estimates on blank paper. I fired him then. Nothing on my list was completed before I fired him. **** ***** ** ***** **** ** *** *** *********** ***** *** *********

    Customer Reviews

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    Local BBB

    BBB serving Mainland British Columbia

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