ComplaintsforSedgwick Ltd.

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We had a claim through ***************** Most of it was settled but they still owe us approx $100. They have stopped responding to my repeated emails - which Ive sent to the head and local offices, Ive heard nothing to say they will in good faith repay the remaining charge. It has been ongoing for a year now. We want this resolved quickly

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In Jan. 2022 there was a flood in my building and my apt. sustained water damage. As a result some replacement drywall and painting were required. ********************************** and ******* were contracted to carry this out.Drywalling #1: After witnessing the quality of work, the out-of-date methods used, and lack of cleanup and consideration that this was an occupied apt., I had concerns. Noone from ******* or ************* checked the work and ********* advised he sent a photo to the project manager instead. The work was not completed and I did what I could to fix the first drywalling myself. Drywalling #2: I told the project manager what happened and my concerns prior to drywallers returning. This time I took photos of mud slopped on tile/doors and piles of garbage/materials left in my apt. that I was actively living in. I spent an entire day chipping drywall mud off of tile. The work was not completed.The poor quality of the work, the damage caused by the drywallers, not completing the work, and the lack of cleanup and regard that the apt. was being lived in was of no concern to ************* and ******* project managers.Painting: As with drywalling, the painters showed up randomly and unannounced. By then I had begun some painting myself and had primed and painted the dining room walls and ceiling and primed the living room walls. The painter was to paint the rest of the ceilings, paint the living room walls I had already primed, prime and paint the bedroom walls, and prime/paint trim/doors. Primer + 2 paint coats on all drywall/surfaces. As the scratch test photo demonstrates, the work was not completed properly. Drywall was not primed and the paint is lifting from lack of adhesion. Also only one coat of paint was applied. As with drywalling, here was no checking on work and no accountability for painting.******* has caused extra repair work needing to be done now and cost me more $ to fix the bad painting along with the other never completed work.

• Initial Complaint

  18/04/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  The date of the transaction was August of 2022. I paid a total of about $180 per month for approximately 5 months. The business committed to honouring their insurance policy that I purchased for the whole duration of the storage rental. The nature of the dispute is that someone broke into my storage unit, stole my items, damaged other items and ***** will not honour the insurance policy with Sedgwick. The business has not tried to resolve the problem. *** ******* ** ******* **** *** ** ***** **** ***** ******* ***** ** ************ ******* *** ****

  Business response

  03/05/2023

  Thank you for notification of your concerns in regards to your loss suffered on November 16 2022.   Our office is required to apply the policy wordings provided by the client and determine if there is coverage available for the loss in question. Unfortunately as there is no external proof of forced entry into the unit in question, as clearly stated in the policy wordings, and there is no supporting video evidence we will have to continue to respectfully deny the claim.  Our decision has been communicated to you previously in writing. We regret being unable to assist you  further in this circumstance.

  Customer response

  04/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Sure there is proof of forced entry, they broke open my lock and left it on the floor of my unit before making away with my belongings.

  
  Sincerely,
  
  Dave Grima

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Insurance claim in which a tree fell into my house July 2nd 2021. Claims adjuster through Segwick Canada came within a couple of hours and claim was approved. ***** ****** *********** was contacted. First on site did emergency repairs right away( Month of July 2021) replacing walls and roof. During this processfirst on site cause water damage to parts of my home that were not part of the Insurance claim 3 times. Twice by improperly tarping before the roof was in place, causing rain to come into the house. The third time was when my hot water radiator was removed from the damaged area and the workers reported to their manager. No one told me this and no-one was sent to fix the issue. Water flooded into my home (was moderate stream sized) so very significant. Caused damage to floors and walls, and I was left to turn the boiler off myself as restoration company would not send someone as it was Friday 3:30pm. Insurance company was made aware their stance was that this was damage caused by the restoration company and the repair was to "** ********* *** **** *** ** ***** ********" They also did not return bypass damaged radiators and deal with loose and hanging electrical wires until I complained voraciously as I had no heat in the house. This was around end Sept/beginning of October. I was told that it would take 12 weeks to get windows, so I was living in a plywood boarded up house. Windows arrived and were installed first week of March 2022. I was promised multiple times that the work would start after the windows were installed. It is now 2 months and I can't even get a return phone call from this company.I also called them the beginning of March as I noted during window placement that the roof, soffits and siding remained open. Birds nest at my home and return year after year. I asked them to come and solve this issue. they did not respond and now there are nesting birds between my bedroom ceiling and the roof. Birds pulled out massive amounts of insulation.

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