ComplaintsforMetro Modular Homes
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Complaint Details
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Initial Complaint
18/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
We purchased one of their homes and it was delivered with factory defects. Faulty electrical breaker cracked window siding is not painted outside cuboards door and drawers will not open because installed to close. dinning room light was not installed. No wiring or box installed or switch . Miss matched wood and big holes in wood on kitchen cuboards. Hand railing on deck busted and no good. Contacted to ask for matching materials and window witch can not purchase that size in Canada. Now they will not return calls or emails. Also furnace has broken down and can not find anyone to warranty it. Mike ****** @**** ****** ***** was who we contacted at *** ********. ****** **** ******* *********** ** *** ********* ** **** *** **** *** **** ***** ** * ***** **** ** ******* ** **** ***** *** ******** ****** **** ******* ** ********* ******* **** ***** **** ****** ****** **** **** ****** ****** ************** ******** **** *********** **** ********* ******* ********* ** ****Business response
08/03/2022
Better Business Bureau
** *** ****** ****** ** *****
RE: ******* Steinhuaser
I am in receipt of the above referenced consumer complaint. It is important to know, that **** ****** ****** ***. does not directly sell to consumers. Our sales to Canadian Retailers are FOB, Millersburg, Oregon. The home in question was sold by **** ****** ***** to ****** ** ***.
It is my understanding that the ***********’s purchased their home through ******* ** ***. in Kamloops, British Columbia.
In Canada the selling retailer administers the home warranty. We have asked the retailer that purchased the home from **** ****** *****, ****** ** ***. to contact the ***********’s directly to facilitate the next steps in addressing their concerns.Customer response
09/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ***********.
a lot of the defects in the home are not warranty and they are defects from the factory that were on the delivery date.As a consumer that has paid in full should have the product that they purchased in good faith,to be brought up to the expectations and standards,that the product showed. Most materials needed to fix defects and match materials are not available in Canada. To fix the window we have to have custom made the kitchen cubboards would have to be replaced. The two companies are having a pissing match and we are paying for it. We are not asking for anything but the product we payed for to be finished and brought up to the standard we payed for. Palm Harbar homes received $200,000.00 in full on delivery. We payed another $50,000.00 to metro homes. We were under the understanding that the home would be finished in spring when weather warmed up. We would appreciate that they work it out and that they do the right thing. We appreciate your help and efforts and pray that some additional pressure may help this be resolved. For us to seek legal help would just break us. Look forward to seeing your response Thank you.Customer response
16/03/2022
Sending documents as requested
We purchased home from Metro Homes Kamloops B C
Initial Complaint
24/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I have given this company $10,000 as a deposit for a modular home. I was to move in April 1st 2022. I went to the company for an update as I had not noticed any movement in the construction of the property my home was to be build on. The doors to the company were locked. with a sign saying it was closed. I tried calling multiple phones with no answers. I finally got someone to answer and was told that the owner has locked the doors and took all the money from multiple people who also put deposits on homes. I called the owners personal line and he is not answering. and will not get back to me as to when he is returning my money to me.Initial Complaint
14/12/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
April 3, 2021 I put a $20,000 deposit down on a brand new modular and was told I would be in my home "mid-August 2021, at the earliest" (their words). I stopped in for updates every week to two weeks to be told around July, that they've started to dig ground in the new park that my new modular was destined to live in. I drove by and there was nothing happening. Many other times I was told that my home was on order and that they started breaking ground. Nothing ever happened. In September I received information that my place would be ready for me in November 2020. I thought, okay, I can do November...at least there's an end date. In October my salesman, ***** ******* called and asked me to stop in or call him back. This time the story was that I wasn't getting my place until spring 2022. This time the excuse wasn't Covid or the ********** ************* ******* **** (for the first time) etc, this time the delay was blamed on the ******** ****** ***** ***** said the ******** ****** **** was delaying the permit process. Two days later I called the *** to find out that Metro Homes JUST APPLIED for the permit on that new modular park. I started looking for a place through the real estate route ** * *** ***** ***** ****** *** *** ******* ***** ********* ***** **** *** **** ******** ***** ******. I found a modular by private sale and had "cancelling my home with Metro Homes" as one of my subjects/conditions. They wanted that in writing so I emailed them that I was cancelling and asked when I can expect my $20,000 back. Several phone calls, text messages and emails later, I have been promised my $20,000 would be ready on three different days. Then $5,000 on Mon Dec 13. I have received nothing.. Not even an explanation. One of the phone calls the owner Greg S****** *** **** *********** and swore. Stating he should wait to give me my refund after he sees it from the factory in the states. All I want is the truth and my refund. Any help is appreciated. Thank you.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.