ComplaintsforPlanet Fitness - Kelowna
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Complaint Details
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Initial Complaint
18/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Upon entry to planet fitness Kelowna I saw a few people lined up at the front desk. I was carrying a box of documents and my gym bag. I told staff I would sign in once I placed my items in the locker. I was told this was not acceptable and needed to sign in immediately. This despite no signage supporting this policy, not a gated entry system. I declined and said I'll be right back. I placed my items returned and signed in. I went to change room and was followed by the manager. He said my membership was terminated. He stated would get no refund on remaining days of the month either. He called security from the mall to ****** me out of the building.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.