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Complaint Details
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Initial Complaint
12/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I called June 20th fully disclosed my situation (I was moving in 7 days [june28th] out of province and need drain fixed before leaving as a term of sale of the residence, that it was an older trailer/modular home) was given a time that a tech could come out on the following thursday so 2 days later he came out spent 3 hrs "trying" to snake the drain then said he had to leave for another job *** ** ******* ****** ************ ** ***** *** *** ********** ** ** ***** ******* ***** said he would try to be back Monday as he needed another tech and would have to cut out piping under the trailer to fix the clog and would get back to me to confirm a return time, so I waited fri and got no call back by end of day so I called first thing Monday morning and was told there was no way to get anyone out there to fix the issue before the 28th and was left hanging (so i told them since they left me in the same situation i was in when i called on the 20th and that they had wasted a week of time i didnt have that i wssnt paying any bill or invoice since they didnt do anything to fix my problem) and with no other option to call a different plumbing company, * ****** ******* ******* **** *** *** **** **** ** **** ** ** ***** *** ****** ** ***** ***** ** *** ******* ** ** **** ** ******* *** ******* ****** ** *** *** *** **** ******* ****** ** *** **** ****** ** *** **** *** ** **** *** ** ****** **** ******* ***** ** ****** **** *** *** ***** ***** *** ** ********** *** *** ** ***** ******** *** ** *** ***** ******* ********* *** so yesterday I got a bill for over 550$ from ACE for service that wasn't performed, I called for a Plumber to fix a drain and got an amateur who didn't know what he was doing and am now being expected to pay for UNACCEPTABLE service **** ****** ** ******* *** ***** ******** ********* ** ** * *** *** *** ******* *** ******** *** ********* * **** *** ***** ********* **** *** *** **** *** *** *** **** *** *** ****** ******* **** *** ****** ****** ****** ** ***
Business response
12/07/2022
Hello, my name is Matthew P******** and I am the Customer Experience Coordinator here at ACE Plumbing & Heating. I will personally be handling this going forward as we take complaints of any kind seriously. I have already spoken with the tech that visited your home, the plumbing supervisor and the owner of the company with regards to this matter. I would be happy to discuss the details with you and work towards an agreeable solution. ****** **** **** ** ******* ** ******** ** ** **** **** ** *** *** ***** ** *** ****** *** *** **** **** **** ** *** ***** ** ***********************************Customer response
13/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.