ComplaintsforKelowna Chrysler Dodge Jeep
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I rented a **** from BUDGET and declined their insurance because I have my own insurance. I backed out of the stall and the side mirror came off. They charged me $3500.00 to repair the side mirror.Business response
04/05/2024
Hello,
Budget Rent a Car (AKA Devon ********** brought a damaged vehicle into our ICBC accredited shop for an estimate repair on a 2023 **** Explorer LTD. The quote was accepted and the work was completed. Our rates are in line with industry standards and our workmanship is excellent. I did reach out to the lady that filed the complaint against us and she expressed that she felt our charges to repair the damage were higher than she expected. I did explain that the damage may have been more than she thought and that our shop performed the necessary work to fix the damage and nothing else. I truly believe this is an issue between Budget Rent a Car and the complainant.
Please let me know if there is anything else we can do to help.
Very Sincerely,
********************************* - General Manager - Kelowna Chrysler
Customer response
06/05/2024
Complaint: 21657030
I am rejecting this response because: I have researched other car dealers and am confident this price is extremely high above market price. My father just had his whole mirror replaced on a 2024 ACURA MDX for 1/2 the price.
Sincerely,
*******************Business response
07/05/2024
Good Morning,
Our shop rates and repair costs are in line with industry standards at an ICBC accredited shop. I can appreciate the consumer's argument that she had a different vehicle repaired at a different shop for a lower price, however, the extent of the damage and the cost to repair vary based on the damage. We performed the necessary work to repair this vehicle and nothing else.
Thank you,
*************************** - GM - Kelowna Chrysler
Initial Complaint
15/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I traded in my 97' ***** CRV (which I was driving) & financed a 2014 ****** Forester through the Kelowna Chrysler Dodge Jeep Dealership on September 28th, 2022. After signing the paperwork, I was told I could not drive the car out of the lot because it still needed maintenance. The Dealership provided me with a Rental & brought the ****** to my work on the 29th. A week later I noticed a scraping noise. I tried getting a hold of the Salesman who sold me the Vehicle, on his cell phone & by calling the dealership & then finally discovered he does not work there anymore. I brought it back & they did some more maintenance (for a second time) Two weeks later the power steering malfunctioned. I brought it back. They did maintenance again (for a Third time) & noticed the Battery was faulty & they replaced the Right CV joint. They said I had to bring it back to get the left CV joint replaced. I got in the Vehicle to drive away & the battery died. They lent me a Second Rental which was a 2022 Mini Van that I discovered a day later had no Winter Tires on it. They also did not provide me with any Insurance for a Vehicle that was not safe & I'm pretty sure, *** ***** (after October 1st) on the Highways (especially in a Blizzard). They worked on it for a Fourth time. At this point I was done with this Vehicle and wanted to return it. I couldn't drive down the hill to the Storage Locker to retrieve the Summer Tires the Forester came with because the Van they leant me did not have Winter Tires on it. I slowly drove it to Kelowna, picked up the Forester, picked up the Summer Tires & tried to return the Vehicle the following day. The Sales Manager laughed when I asked if it was possible to get my CRV back. Then I said, I would like to return this Vehicle which is not operating properly & I can no longer miss work to keep bringing this it back. Initially they offered me $500 for my CRV. I put $1,000 down, I'm $1,200 out from missed work. I want to return the unreliable vehicle.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.