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Find a Location

Kelowna Toyota has 1 locations, listed below.

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    Business ProfileforKelowna Toyota

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1624 Cary Rd, Kelowna, BC V1X 2B9
    BBB File Opened:
    7/11/1995
    Years in Business:
    53
    Business Started:
    1/9/1970
    Business Management
    • Indy Brar, GSM
    • Jamie Kaban, Manager
    Contact Information

    Principal

    • Jamie Kaban, Manager

    Customer Contact

    • Indy Brar, GSM
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    30/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a used 2015 ** ***** TDI from Kelowna Toyota in Dec of 2021 and they said it was inspected and there were no issues with the vehicle. It is lowered so the tires wear mostly on the inside and not even 1 month after purchasing 1 of the rear tires wore through so they sold it to me with bald tires on the rear putting not only my health and safety at risk but also other drivers health and safety at risk as it was winter time when I got the car. They rectified that issue and upon doing so told me they never wanted to see me again. To get this matter resolved was extremely difficult and the used car manager ***** was extremely rude over the phone he even swore at me and then hung up on me. I had to deal with his boss to get the matter solved. On June 27 2023 I took the car to a ********** dealership because it was time for an oil change & inspection. For all of my previous oil changes I took the car to various drive through oil change places. At the ********* dealership on June 27 2023 they informed me that my rad support was broken and that my radiator was being held in with zap-straps and that it looked like it had been for quite some time. On June 30 2023 I spoke to **** at Kelowna Toyota about the Issue and he told me that they told him when they fixed the issue with the tires that they took me under the vehicle with a mechanic present doing another inspection so I could see for myself everything was good. This is not true as they made me take the car somewhere else to have the replacement tires put on and I had to pay for that out of my own pocket. I asked him for the inspection report and they haven't provided me with 1 showing they didn't do 1 in the 1st place. Given the fact I have babied this car since I purchased it and based off of what the ********** dealership told me about the broken radiator support I would appreciate it if Kelowna Toyota would pay the bill to have it replaced as it was purchased this way and a proper inspection was never done.
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    Local BBB

    BBB serving Mainland British Columbia

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