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ComplaintsforOcular Reference Photography
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked a newborn photoshoot. I was told I will pay 240 and they added 200$ extra. The photoshoot started later than agreed, the photographer dragged the photoshoot too long due to insisting on a specific pose that the baby found uncomfortable due to being stripped of clothes. I asked to skip that pose and move to other poses where he is clothed and wrapped warmly instead but the request was refused. I was also told that breastfeeding would take place during breaks which wont be included in the photoshoot time and wont be charged for it and that ended up being untrue. I was charged for that the breastfeeding time. Also, I was told I would be getting the photos within 24 hours but it has been over two days and they keep promising to send the photos and they didnt. Even though I paid the full invoice. ******** ******** ******** ********* **** *** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.