ComplaintsforNew Town Windows & Doors
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Complaint Details
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Initial Complaint
13/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Paid a deposit in early July for shower glasses and install and have not had a response to calls or emails and we are I Mid September/ 2023 either finish the job or refund the deposit so we can get someone else to finish the job. We cant afford to lose this depositInitial Complaint
13/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The amount of money paid was $2050.90 as a down payment to get in a new door and framing with the matching side light. The total amount to have it completed would be $6,150.24, They have had our down payment since March 23rd 2023. I keep trying to contact them to no avail. * ******* *** ******* *** ***** ** * *****Initial Complaint
24/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered an interior door December 28th/2023 Sent $1300 deposit Jan 11/23 Was given an install date of March 25th @ 10am.no show Called to enquire and was told a variety of excuses asked for another date but was told they dont have one but will get back ***** called back a month later requesting another install date, date was given April 14th @2pmno show, no call and wont return messages.I left a message asking for deposit to be returnedBusiness response
25/04/2023
This customer was scheduled in for installation on the 26th Of April. Sometimes we need to shift our schedule and all orders are then pushed back.Initial Complaint
11/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
we had new windows installed in march and they did a bad job and unfinished and wont return call since april they have taken full payment out of our account without any permission now we cant get our window job completed
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.