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ComplaintsforTurf n Blocks
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
24/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hired turfnblocks / tnb construction owned by ***************** to remove grass from backyard, prep the site and install new artificial turf as per agreed upon invoice and our design conversation. The company removed grass and placed gravel in yard but has not been back to grade the yard, install landscape ties in two locations discussed, has not compacted and graded gravel, or installed turf. We have been repeatedly been given promises that his crew will be here "tomorrow", or you are our next job and 100% will be done by end of week, and various other excuses as to why they did not come. Currently he is not responding to my texts or answering my phone calls. This avoidance convinces me that he has no intention of finishing the job and is happy to have the $9000 we have paid him currently and not provide the services. This is to my understanding a clear breach of contract, and fraud according to the Canadian Criminal Code section 380 (1). His promises of work to be completed and unwillingness to respond indicate to me the use of deceit and falsehoods to defraud of us of our money. He also meets the criteria for the tort of nuisance in that his failure to complete the job has left our backyard in a condition where we are deprived of the enjoyment of our property.Customer response
08/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
27/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To Whom it may concern.Dear *** or Madam.I have hired a contractor to install artificial grass around my house, it has been almost five months that, he left the job unfinished and keep changing his words and never showing to complete the job. this is being really stressful for me and making me stop from my daily activities. since I don't have trust on his words anymore and really hard for me to trust for his job, I would like him to refund me the amount with the interest I paid for my LOC in past five months. I appreciated your time and help.*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.