ComplaintsforTitanium Autogroup Ltd.

• Initial Complaint

  25/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  October 24, 2023 Purchase of 2022 Jeep Wrangler 392 VIN # 1C4JJXS.JSNW108652 After a visit to my local dealership for a warranty appointment I was told my jeep does not have factory warranty and that is when I realized that the whole transaction was misleading and fraudulent. -The vehicle was imported from ****-does not have full factory warranty -wage and financing is fraudulent

  

  Business response

  30/07/2024

  **********************,

  Thank you for letting me know about this complaint. ************** has also contacted the Vehicle Sales ********* of British Columbia regarding her vehicle purchase, and our response to your organization will be very similar to that inquiry.

  *************** asserts that she was unaware of the vehicle's importation from *****************, a claim we refute. Despite the sales associate who assisted *************** no longer being with us, we have contacted him, and he confirmed disclosing the vehicle's origin to her. The importance of the extended warranty, specifically related to the vehicle's importation, was emphasized during the purchase. The manufacturer's warranty start date on this vehicle was January 19, 2022. It would expire on January 19, 2025, giving *************** less than eighteen months of coverage from when she purchased the vehicle. The Coverage One extended warranty is more inclusive than the manufacturer's and gives *************** peace of mind until January 19, 2029, or ******* kilometres, whichever comes first.
  
  We acknowledge a discrepancy in the vehicle declarations on the motor vehicle purchase agreement and sincerely apologize for this oversight. Steps are being taken internally to rectify this and prevent such errors.
   
  Regarding the credit application, *************** alleges falsification. Attached is the DocuSign certificate of completion, confirming ******************* review, acknowledgment, and accurate completion of her "Applicant's Statement to Scotiabank." Any discrepancies in the application should have been reported for correction before submission. We stand by the accuracy of the information provided by *************** and processed as per her instructions.
   
  Included in the DocuSign envelope was a CarFax report highlighting the vehicle's history in the *************, acknowledged and signed by ***************. She possessed this information for two weeks before registering the car and accepting delivery. Despite the error in the purchase agreement, *************** had prior knowledge of the vehicle's background.
   
  In light of our mistake, we propose reimbursing *************** for the extended warranty cost, including taxes and leaving the warranty intact. These monies would be paid directly to Scotiabank as a lump sum payment because the contract had been financed.
   
  If you have any other questions or need additional information, please don't hesitate to contact us. We greatly appreciate your attention to this matter.

  
  Thank you,
  *******************************
  Operations Manager

• Initial Complaint

  30/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 **** ****** from Titanium ********** in December of 2022. The car came from ******** ******** It was a flood car. This was not disclosed to me by the sales rep ******* I have had many problems with the car which are almost monthly. Currently it is *********************** in ********** because it may have a blown motor. I have called titanium ********** over 38 times in the last 3-4 months. I have never received 1 call back. I constantly get sent to a voice mail that never gets returned. Titanium ********** got me financing through ********* Financial at 27% interest rate because they told me I did not qualify for any other sort of financing. This is something I have learned was not true. I feel Titanium ********** are less than true with consumers and I know I am not the only consumer they are doing this to.

  

  Business response

  30/08/2023

  August 30, 2023
  
  Better Business Bureau of Mainland ****
  Attn: *******************************
  *******************************************************************************************************
  *** ***
  
  RE: Case# ********
  
  ******************,
  
  I hope this letter finds you well. We appreciate your prompt notification regarding Mr.******* concerns and would like to take this opportunity to address them.

  
  Upon receiving your notification, our General Sales Manager, *******************, promptly reached out to Mr. ***** to address his concerns and provide assistance.

  
  One of the key issues raised by Mr. ***** pertains to the phone calls he was attempting to make to our dealership. It has come to our attention that these calls were directed to a phone number that does not belong to our dealership. We apologize for any inconvenience this may have caused and assure you that we are taking steps to rectify this situation.

  
  Regarding Mr.******* purchase of the 2018 **** ****** from our dealership, he opted to include an extended warranty from ***************. Depending on the vehicle's mileage and corresponding maintenance records, it is likely that an engine failure should be covered by this warranty. We encourage Mr. ***** to review the warranty details and contact *************** for further assistance.

  
  During Mr.******* vehicle purchase, our dealership provided him with a ****** report.While we disclosed that the vehicle had previously been registered in *******,there was no information to indicate that it had been involved in any flood-related incidents. Had we been aware of such information, we would have conveyed it to Mr. ***** at the time of purchase.

  
  We understand that Mr. ***** has expressed concerns regarding his financial agreement with *********. Due to privacy regulations, we are unable to disclose specific details about Mr. ******* financial credibility. However, at the time of his purchase, the financial agreement with ********* offered an annual interest rate of 24.90%.

  
  It is important to note that the contract contains a clause regarding interest rate adjustments, stating, "An additional annual rate of interest equal to 10%will be added to the interest rate set out in the Disclosure of Credit Costs Section of this Credit Agreement upon an event of Default." ********* can only modify Mr. ******* interest rate if it is warranted by his payment history.

  
  We genuinely regret that Mr. ***** feels our dealership has not been entirely forthright. At Titanium Autogroup, our core principle has always been to provide the public with premium pre-owned vehicles and exclusive deals, and we firmly believe that everyone deserves access to high-quality vehicles at fair prices.

  
  ************** continues to work closely with Mr. ***** to resolve his concerns and ensure his satisfaction. We remain committed to addressing this matter to the best of our ability and will keep your organization updated as events unfold.

  
  Thank you for bringing this matter to our attention, and please do not hesitate to reach out if you require any further information or assistance.

  Sincerely,
  *******************************
  Operation Manager
  Titanium Autogroup Ltd.

• Initial Complaint

  15/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a car from *** at titanium autogroup and within two weeks he removed the vehicle and has yet to give me a refund for the car I no longer have, after stating I would get a refund. He was also very unprofessional, saying things like LOL and " go run and call my manager lol" he also has complaints from other customers about *********** them, he has also ********** me and had people show up at my home to remove the car at 10pm at night with no ID or Documentation.

  

  Business response

  21/08/2023

  August 21, 2023
  
  Better Business Bureau of Mainland ****
  ***** ***** ****** ******************************************************************************************************* *** ***
  RE: Case# ********
  
  ****************,
  
  We extend our heartfelt apologies for the recent situation that led to the need for ****************** to contact the Better Business Bureau.
  
  We want to clarify the timeline of events: ********************* deposit of seven hundred and fifty dollars was promptly reimbursed on Monday, August 14, merely three days after the vehicle was secured.
  
  On Tuesday, July 25, our drivers delivered a 2017 ******* ******* to ************** and ******************* with the understanding that the terms of the financial agreement would be met within a few days. To proceed with the necessary documentation for the finance company, we required a copy of ************** drivers license and valid proof of insurance for the vehicle.
  
  Regrettably, our representative, **************, encountered difficulties in reaching **************,resulting in a lack of response over several days. It was later revealed that ************** had been experiencing phone-related issues, rendering him unable to respond to text messages during this prolonged period. As we were unaware of these circumstances, it appeared to us that both ******************* and ************** were intentionally disregarding our messages. This miscommunication compounded with the fact that the vehicle was uninsured and beyond our control, creating a situation where the vehicles status became a liability. Given these circumstances, we were compelled to regain possession of the vehicle.
  
  We understand that such situations can evoke strong emotions among all parties involved. We deeply regret that this issue escalated to the point of necessitating repossession of the vehicle. Please accept our sincere apologies, as we genuinely value Mr. ****** and ********************* patronage.
  
  Sincerely,
  Thank you,
  *******************************
  Operation Manager
  Titanium Autogroup Ltd.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩