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Complaint Details
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Initial Complaint
17/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In November of 2021 General Concrete replaced out concrete driveway. We were concerned about the rain but were assured the concrete was blended to accomodate that. They did an excellent job and we were very happy with the results. All of the workers were very professional and courteous. After the heavy snows in ******* in December we saw extensive pitting on the driveway. I reported it to General Concrete and we agree that it is a result of the road salt being tracked onto the concrete. During the communications back and forth General Concrete refered us to the cement supplier who said there was nothing they could do. I let General Concrete know and asked what we can do and now I am being ignored. General Concrete said the following in email: "***** *** ********* ****** ** ***** ***** **** ******* **** **** ****** ******* **** **** **** ***** *** ** *** ********* *** *** ** ***** ********** **** ** *** ******* ** *********" ** ******** ** **** **** *** ******** ********* **** **** ***** ******* They should have advised us to wait until the spring so the concrete could fully cure and be sealed with salt guard. .Customer response
19/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Hi ****
General Concrete has been in touch with me and is resolving this issue. Can you please close the complaint.
Best Regards
******* *****
********** ******* *****
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Contact Information
PO Box 12061 RPO Murrayville
Langley, BC V2Y 0M6
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.