Business ProfileforHAJEX Fitness

On February 5, 2024 I purchased a 5-pair weight set and weight rack from Hajex Fitness. I received a defective weight rack and never received the fifth pair of weights. Hajex essentially gave me the run around for almost two months about the missing weights and reimbursement for the defective rack. First, they indicated the package was delayed but they were "escalating" the situation with the carrier. Then they said the package had in fact been delivered to me. Then they agreed it had not been delivered and said they were asking the carrier to "investigate" it and it would take 8-10 business days to get a resolution. After 10 business days, I heard nothing from Hajex, so I once again reached out, and was told they were attempting to send me a replacement for the missing package but they were awaiting "approval." When I again waited 10 days and reached out once more, I was told they were in fact still awaiting the conclusion of the carrier's investigation. At this point, 90 days had elapsed since I first placed the order. When I sought reimbursement from Hajex, they told me they could reimburse me but only if I would pay an ADDITIONAL amount to cover the shipping (for the product I never received and for which I had already paid shipping). When I declined to pay the extra shipping charge (as that is illegal) they implied legal action against me and told me to speak only with their attorney going forward. There are MANY online reviews with a similar fact pattern - Hajex gives the run around, never produces the goods, fabricates policies to avoid refunding, then scares people into silence and doing nothing by threatening legal action when buyers attempt to assert their rights.