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Find a Location

Jag's Furniture & Mattress has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Jag's Furniture & Mattress

      20359 Langley By Pass Langley, BC V3A 3E8

      BBB Accredited Business
    • Jag's Furniture & Mattress

      32009 S Fraser Way Abbotsford, BC V2T 1W3

      BBB Accredited Business

    Business ProfileforJag's Furniture & Mattress

    Furniture Stores
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.2/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/7/2011

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Jag's Furniture & Mattress has a wide variety of products for: Living Rooms  Occasionals & Accents  Dining Rooms  Bedrooms  Sleep  Office  Outdoor

    Products & Services

    Jag's MJM Furniture Showcase Ltd offers product brands such as Palliser, Ashley, Elite Sofa Designs, Stylus and Simmons Beautyrest.

    Business Details

    This is a multi-location business.

    Find a Location

    Jag's Furniture & Mattress has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Jag's Furniture & Mattress

        20359 Langley By Pass Langley, BC V3A 3E8

        BBB Accredited Business
      • Jag's Furniture & Mattress

        32009 S Fraser Way Abbotsford, BC V2T 1W3

        BBB Accredited Business
      Location of This Business
      20359 Langley By Pass, Langley, BC V3A 3E8
      BBB File Opened:
      26/5/2011
      Years in Business:
      13
      Business Started:
      11/1/2011
      Accredited Since:
      8/7/2011
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Jag's M.J.M. Furniture Showcase Ltd. (dba. Jag's Furniture and Mattress)
      Hours of Operation

      Primary

      M:
      10:00 AM - 7:00 PM
      T:
      10:00 AM - 7:00 PM
      W:
      10:00 AM - 7:00 PM
      Th:
      10:00 AM - 7:00 PM
      F:
      10:00 AM - 9:00 PM
      Sa:
      10:00 AM - 7:00 PM
      Su:
      11:00 AM - 6:00 PM
      Business Management
      • Jag Jaswal, President/Director
      • Kristine Morrison, Office Manager
      • Gurp Jaswal, Vice President
      Contact Information

      Principal

      • Jag Jaswal, President/Director

      Customer Contact

      • Kristine Morrison, Office Manager
      • Gurp Jaswal, Vice President
      Additional Contact Information

      Fax Numbers

      • (604) 864-9148
        Primary Fax
      • (604) 532-8147
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/02/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I ordered furniture at Jags furniture, opened the financing the one they provided right there when I was making the purchase, signed the contract paid $2200 which was the 20% required upfront deposit. I went home and realized that the furniture was not going to fit in my apartment and went back within 3 hours and asked to cancel the order. The sales person refused to cancel, although I just placed the order. I went back the next day again to resolve, no use. It was before Christmas I kept back after again again called them lots of back and forth happened they said they will give me store credit for partial purchase but I would have to go ahead with the bigger bulk of purchase. They also said if I refuse then I can simply cancel and the company will keep the 20% deposit. I thought about it and called the next day and asked to cancel still. Then the sales person said okay I asked him who will close the financing he said they would. I asked him for the cancellation receipt so that I dont have a problem with financing later on and have proof of my cancellation and he said it will take some time and he will let me know. He didnt get back for a few days I called again,he said he doesnt know still. I asked him to give me owners number or anybody who is higher in the hierarchy he said there is no one. When I insisted he said call the front desk which I did but they didnt help me either and said I can only deal with the sales person Then I received the email from the customer service saying that my order will not be cancelled as a lot of items were sales item in my order and this is the owners decision. And on my receipt it doesnt say anywhere that the items were on sale So the sales rep backed off his words and Im now forced to buy the furniture. I dont know what my rights are in this situation and if I can get out of this. Please let me know if you guys can help me on this. The total furniture is close to $11000 and it is a very big amount for me to loose
      Read More

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Corinne T

      1 star

      24/06/2024

      Do not Deal with Jags Furniture stores . They miss lead you when purchasing furniture . They have you sign the agreement . Then place a stamp on the agreement without you advising you . To state Final sale , no refunds or exchanges no Cancellations . Place all this in an envelope . Tell you the new furniture is coming from there warehouse . Received 6 chairs 4 Damage . Called the store asked me to speak with customer service , offered to replace them ,received 4 more chairs 3 were damage quality not the same . . I also called General manger he said he would assist me with options . Never follow-up with me . I also asked him about the range of negative comments on social media He Was not concerned about the negative comments . As I have purchased other furniture over the past years from Jags . I felt no need to check comments . I wish I had . Sales person Offered Guardsman furniture protection. But declined to tell me that you cannot cancel The policy ,once the furniture is received. Another misleading information. Still waiting for resolution .

      Jag's Furniture & Mattress Response

      25/06/2024

      Hello *******,We are sorry for the inconvenience caused to you. Upon reviewing your case, it's important to clarify that the issue you've highlighted regarding the fabric is related to the natural characteristics of velvet, which can display variations in shade when rubbed or touched. This is a standard feature of the material and was communicated to you during your initial visit and purchase.Regarding your request to cancel the accidental damage insurance policy after delivery, please understand that once a product has been delivered, our policies do not permit the cancellation of insurance or any changes to the terms agreed upon at the time of purchase. We also exchanged the chairs for you, out of which you only accepted one, we offered you to come to our store and select which chair you like (same model).Unfortunately, we cannot allow the reselection of the products as per our company policy.

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