ComplaintsforGreater Vancouver Powersports Inc.

• Initial Complaint

  19/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ecently purchased a 2021 *** ** ********* *** *** from GVP in Langley. The salesman was Andrew. The ATV was a “demo” model That Andrew said his wife used at the cabin and that it had 10 hours on its display. I rented a U-Haul trailer to pick up the ATV and when I got there The ATV actually had 450 km on it. I purchased the ATV and paid with taxes $10,462. I had to travel five hours to bring the ATV to its location. I had someone with experience to check over the ATV and discovered it was full of scratches bent rims on the tires a hole in the back tire a missing latch on the trunk as well as the engine made a tinny sound. On top of all that they refused to give me a six month warranty which I am currently in the process of fighting for. I contacted the salesman Andrew to advise him of the issues with the ATV and he kept claiming well it’s a demo model. He gave some story about the rims supposed to be bending like that as opposed to cracking. He said he did not know about the hole in the tire but the ATV was supposed to have been serviced and checked over by their service department. In addition the trunk was all dirty inside covered in sand which was not cleaned. Andrew got all flustered on the telephone and said I could bring the ATV back and I would get a full refund. However it took five hours as well as costs to rent a ****** to get the ATV so I would of been out money had I returned it. I requested a discount on the ATV and Andrew refused. And you take a TV only cost about $1000 more and then when I advised Andrew of that he said oh well you can’t get them. So they’re marking up the prices on old used ones because of the stock shortages.Unfortunately there is no regulating company to regulate sales of ATVs like there is for car dealerships. This is really shady business practises. Want some money refunded or to return the ATV and dealer covers all return costs.

  Business response

  21/09/2022

  Hello,

  ****** contacted us to purchase an ATV that she was going to be giving to a friend.  She was explained to that the only machine we had in stock was a demonstrator machine.  At the time she was happy to be able to get a machine due to machine shortages.  When she came to pick up the machine everything was good.  We did a walk around on the machine i helped he load the machine into her trailer.  Our business office explained due to the machine being a demo the warranty was expired she had the option to purchase either OEM (BRP) warranty of an aftermarket warranty of her choice.  She said the machine should come with warranty, we explained if she would like to preorder a machine it will take 2 months and she can have a new one with warranty.  She decided to continue with the purchase and take delivery.

   

  She called the tuesday after delivery and said there was a plug in a tire.  I appolgized that we missed there was a plug in the tire and I purchased here a brand new tire to replace it, and offered to install it for free if she brought the tire and rim to our shop.  She declined and wanted some free parts and accessories.  I apoligized and said this was not an option, and if she was not happy with her purchase I would offer her a 100% refund,  She declined.  The machine is questions comes with Steel wheel, not alluminum wheels.  The reason the come with allumin is a price effective option.  the lip can get small bends in them from hitting rocks while riding, but it is a cosmetic issue not a strutural.  Again she was offered a full refund if she was un happy with her purchase

   

  MSRP on the machine she purchased was $11865 plus tax.  Our cost on the machine is $10720 before tax. She paid $10462 saving here $1400 on the machine before tax , $1568 after tax.  All of this was exlained in detail to her.  She asked why it said 10ish hours then 450KM.  in the ATV world we run off of engine hours as that is the service intervals.  you do an oil change at 50Hours not a KM marker as you can do alot of fast trail riding, or slow farm use.  This was also explained to her.

   

  I have explained all of this to ****** several timesand she just comlains to another governing body when she does not get an answer she likes.  

  Customer response

  21/09/2022

  
  Complaint: 18039438
  
  I am rejecting this response because:this business specifically advised me that the ATV was used by Andrews  wife at their cabin. It was later discovered that the ATV had been used by numerous people and driven the crap out if. I was NOT advised about any non-warranty until I had come to pick up the ATV with a ***** thst I had to pay for. I don’t know much about ATV but I was advised that it had been FULLY checked and serviced prior to me picking it up. When I picked it up it was all dirty and not even washedI drove the ATV on the ***** over 5 hours away. My acquaintance looked at the ATV and noticed the plug in the tire and the ATV engine also made this horrendous noise and still does. I called Andrew and told him about the tire and the engine noise. He was unprofessional and not helpful. He said the engine was SUPPOSED to make that horrible noise and he said he would replace the tire. He said I could bring the ATV back and I asked if he was going to pay for the ***** snd gas to return it as I had taken it 5 hours away. He said No. I was in no position to bring the ATV back 5 hours snd pay for another *****. I did not ask for any free stuff as Andrew claims. I would not want any junk that comes from their store I wanted the ATV warranty as it should have come with one. The ATV was on display at a hockey tournament and I was not able to pick it up until a certain date at which point the warranty expired. Andrew was not honest and was very deceptive when he told me his wife only used the ATV. He was taking advantage of a woman making a purchase. I would have waited 2 months for a new ATV but they said it was much longer. 
  If the business doesn’t want to stand behind their product or provide a warranty they can be rest assured I will take them to small claims court for anything that goes wrong with it in the first year. I am so sick of these companies that are only out for money and not to provide customer satisfaction. As for making complaints to numerous places this is the first formal complaint I have lodged at this time. There are NUMEROUS negative reviews about this company and had I done my due diligence beforehand I Never would have purchased from them. With their unprofessionalism and poor customer service I don’t anticipate they will be in business much longer. Very shady business practices. 
  Sincerely,
  
  ***** ****

• Initial Complaint

  09/12/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On or about the 3rd of December I went into this dealership looking to purchase two ********* *** ***** after receiving a quote on the machines. * **** ****** ** ****** ************ *********** ****** ****** ** ** *** * ****** ***** **** ****** * *** ***** ****** GVP Chillliwack agreed to match the price of their competitors and asked for a deposit to secure the units and delivery dates of $2000. I made sure and asked if there were any other fees added when I picked up the units and was told that I could have a final invoice so I know what the total amount would be. Which I currently have with receipts for the $2000 deposits. On December 9th I received a phone call from the salesman stating there was a price increase from the manufacturer of 7% and that they would give me another invoice with the increased price or I could have my deposits refunded. I explained that the price was negotiated and agreed upon by both parties as well as a deposit put down to secure the units. They are saying that they will not complete the transaction at the current invoiced price.

  Business response

  10/12/2021

  Hello,

  We are not just deciding to charge the consumer more money for the machines he would like to purchase.  *** came out with a new pricelist this week with an increse to both MSRP and the commodity surchage for all products that will be ordered after December 7th.  This price increase also applies to all machines that have not shipped to the dealers.  We are willing to give the customer a full refund if he does not wish to move forward with the new pricing.  Please see attached snippet from an internal memo documenting the priceing update.  New MSRPs and surcharges are to be updates on their websites by the 18th of decemeber.

   

  Thank you

  Andrew M***********

  Sales manager

  Customer response

  10/12/2021

  
  Complaint: ********
  
  I am rejecting this response because:
  During the purchase of the machines there was no mention of a possible price increase. If there were any chance of a price increase that should have be stated at the time of the negotiation. I asked for a final price out the door and was given a sales invoice with a final price. I do not wish to have my deposit back as we currently have a deal in place for two machines at an agreed upon price. 

  
  Sincerely,
  
  ******* ********

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