ComplaintsforVan City Roofing Ltd.
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Complaint Details
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Initial Complaint
16/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The total roof completion quote was $5500 and the owner Marcel M***** of Vancity roofing required a 50% upfront deposit of $2750 which was paid by my **** card In Oct 2021 I signed a contract for him to replace the roofs on pump house and entry of house. I have contacted him several times via phone and email since signing of the contract and nothing has happened and now its almost a year of stalling us and with the snow and rain coming soon will cause damage to my house and potential injury to tenants. He is using a **** **** ******* address on his website which he no longer lives at and the address on the contract **** ****** *** lone butte he does not reside their either. I want a refund or complete the job with warranty, price quoted and to my satisfaction by Oct.10/22 since I need the money now to hire a new roofer before it rains /snows I have the contract and email records with him delayed due to weather , broken trailers or doing other jobs but it is almost 1 year now and he has taken advantage of us and possibly others! Please help us!Customer response
16/09/2022
The company Vancity roofing was hired on the day i signed the contract and made payment of a deposit of $2750 the same day of Oct 19, 2021
I have sent you the contract where is signed and dated it. I have also sent in attachments again the **** statement showing statement.
Business response
06/10/2022
he has been paid back
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.