Business ProfileforCustom Reloading Service Inc.

I just wanted to share my experience with others so they hopefully avoid all the frustration and disappointment with this company. The company is run by Brad and Tracy P******* **** *** ** **** *** ** ***** ***** ** ***** *****. I’ve ordered from them before and haven’t had issues with their Ammo, ******** * **** ******* **** *** ******** ************ **** **. The reason for my complaint though is that I placed an order 8 months ago. After about 4 months I received half my order although Tracy wanted to increase my invoice price because “Ammo has gone up since I placed it.” I reminded her that I specifically placed the order to lock in the price. She reluctantly agreed to honour that price. How’s where the issues started. Every few weeks I would call to check on the status of my order and every week I’d get a different excuse to why they couldn’t make my ammo. It got so ******** and unprofessional that I told them it was unacceptable. They finally agreed to make my order in January (a full 9 months after placing it) but told me the price would go up significantly. I told them that wasn’t fair and that I would not pay more than the quote and order amount. They kept making excuses saying the cost of supplies went up, and I told them “so why didn’t you order supplies back in April when I secured the order?” They didn’t respond and just said they no longer want my business. I have proof of everything and a half dozen emails corroborating my story. Unprofessional, unreliable, mediocre product which you may receive issues with and extremely bad customer service.

We appreciate ******* *********’s review and understand his frustrations. ******* ********* placed an order for ammunition back on April 21, 2021 (Estimate#*****). *** ********* was told at that time that we did not have the components to produce the ammunition that he requested, and that we would contact him as soon as we had ammunition ready for him. No payment was accepted at this time as we could not guarantee when we would have the ammunition ready for him. He did receive an estimate of how much the ammunition would cost at the time of the estimate. It does clearly state at the bottom of said estimate that it is valid for 7(seven) days. Prices and availability subject to change without notice. We did not accept a payment from *** ********* as we did not know when the components would be available. We have not been able to manufacture ammunition for the retail market for the last 8 months. We have put orders into our suppliers and with the issues of the supply and demand we have been having issues with getting supplies in to proceed with manufacturing ammunition. These have not been excuses, but facts. With our suppliers having a difficulty with the same issues and back logs of orders, they have been increasing their prices, some 2 or 3 times in the past year, and so we have had to increase our prices because no matter when we ordered product, if the price increased then we would have to pay the price the products were selling for at the time of shipment. We had to increase our prices, so we are not selling our product below cost. This would put us out of business. It is unfortunate that *** ********* does not understand the issues around the gun community and how difficult it is to continue manufacturing products with a shortage of components in this country during a pandemic and other natural disaster occurrences. When we received *** *********’s recent email, it was clearly quite rude and inconsiderate. We found the email’s we received very **********, and there was no empathy shown. For the reason for the ********** emails, and for *** ********* to ******** to spread the word of his frustrations about Custom Reloading Service Inc. through various online forums, *** ********* was told that we would no longer be able to help him now or in the future. ** *** *** *********** *********** **** ** *** *** ******* **** **** *** ******** ****** **** *** ********* ** ****** ******* ** **** ** ** **** *** ******** *** ********** *** ** ** **** ** ***** **** ********* *** ********** We do not put up with ********** behavior from customers. We are here to provide a service to the shooting community as best we can.

In reply to the owners message, I would like to respond with the actual email conversations between Tracy and I. I have screenshots of everything if anyone would like to see or don’t believe what I’m writing. I’m not making anything up, and have always between professional and courteous, albeit with a frustrated undertone in all of my messages. On April 23rd 2021 I placed the order. Tracy acknowledged and I wrote “****** ***** * **** ****** ** **** **** * ****** ** ***** ******* **** * ****** ** **** **** ********* ******* *** *** *****” (She said she couldn’t give me a definitive ETA). She responded at 3:01 on April 23rd “** ******** * *** *** *** *** ****** ********** ****** *** *** ** ******* **** * **** ****” July 24th I wrote “**** **** ******** ** ** ** ***** ****** *** **** ** **** ****** **** ****** ** ******* *** ****” She then sent me a bill with a much higher invoice saying my ammo was ready to pick up. After complaining that the price is different she said. “***** *** *** **** ****** *** ****** **** **** *** *** ******* * **** *** **** *** **** *** ********** ** ********** ** ** * **** ***** ***** *** ** **** **** *** ***** **** ** **** ** ** *** * **** **** ** ***** *** **** **** * ***** ****” I picked up and paid for half my order. Between august and December, I wrote to enquire about the order multiple times, being given excuses every time. And constant changes to the timeframe for when it would be ready. On November 10th Tracy wrote: “** ***** ***** *** *** **** ****** ** *** ***** ***** *** ***** **** **** ****** ********** **** ** *********** ** **** ******* *** ** **** ** ** **** *** ********** ** ***** *** ****” Obviously she had never contacted me, *** ***** ******* **** **** ***** ***** **, because instead of fulfilling already placed orders for lower prices, they can now charge higher prices for new orders. Which is what they are doing. This is an absolutely ******* company. As for them not acknowledging their product issues or incorrectly loaded ammunition, that’s completely false. * *** ** * ****** ** *** ********** ***** **** **** ****** *** ******* ******* *** ******** ***** ****** ***** *** ** **** *** ******* *** ****** ******* ** **** **** ********* *** **** *** ************ ** ****** ** ****** *** ** ****** *** ***** **** ** *** ******** ** *** ** *** ********   And it’s true I told Brad and Tracy I would share the truth about the poor customer service if they didn’t make it right. Which is exactly what I’m doing. **** *** ***** *** ******* ********** ********** ********** *** ********* **** ** ******* ***** ************  And PS I’ve seen powder, primers, and other components in stock in many places over the past year. It’s just convenient for them to use the excuse or “COVID supply chain issues.” But it’s not truthful. Buyers beware going here. Save yourself the extreme frustration and shop someplace honest and trustworthy.