ComplaintsforFraser Valley Alfa Romeo

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased the car on Sep 4, 2022 with the assurance of everything about the safety of the car is being checked out and it's safe to drive. After a month the engine check sign showed up, notified the sales person and he said "*** *** ***** ** ** *** ********** *** ** *** **** *** *** *** *** *** *** *** ***** ** *** *** **". I didn't go there. Saturday on Jan 7,2023 I was coming off the highway when I noticed my BREAK SYSTEM is NOT RESPONDING at all. I could've been in a SERIOUS ACCIDENT with no break and I got really Lucky no car was in front of me. I managed to pull over the car on the side and I turned it off. The car wasn't turning on after that. I towed the car to the nearest mechanic shop and they didn't have time to check it due o To being busy and it was around 4 pm. After 2-3 hours after the incident I managed to turn the car on but with no break and no power, took the car to mr.**** which was 3 minutes away from the shop with my hazards lights on and Asked them to scan the car. The Mr.**** associate told me that we have found "16" issues with your car which I can provide the photos. I called the DEALERSHIP to let them know what happened to my car and They took no responsibility AT ALL and they said we sold you the car and now it's between you and the bank. We are not going to do anything about it because you didn't purchase a warranty. I told them it's only been 4 months since I purchased the car and told you I need a vehicle to work with and be reliable without any issues and you guys need to take responsibility and fix my car and they response was we are going to hang up and they hung up. Called the salesman who promised me about the safety of the car and told me to not worry at all about any mechanical issues. Now I am OUT OF job and my life got ruined because they ******* me.

  Business response

  31/01/2023

  ************************ did indeed contact our dealership in which he was extremely combative with the manager he spoke with, he used inappropriate language and threats to try and get his issue resolved.  We are more than happy to help our customers if they have any safety issues with their vehicles up to 30 days after they have taken delivery because we are extremely confident with the safety inspections and mechanical reconditioning of our vehicles but **************************** complaint came 5 months after he had purchased.  We had offered ************************ the opportunity to purchase an extended warranty (Which would cover him beyond the 30 days we offer) for the vehicle at the time of purchase that *** have covered some of the issues he is having with his car but he declined and we have that documented on his bill of sale and he indicated at the time of purchase it wasn't worth the $90/mth that it would increase his payment.  We have no way of being able to tell if there are going to be issues with a car down the road new or used and there has to be some reasonable acceptance of the time frame for how long a dealership should be responsible for a vehicle's mechanical well being before a customer becomes responsible for the maintenance and repairs, this is why we offer extended warranties for purchase which indeed raises payments at the time but protects from large costs down the road.  It has also come to our attention that ************************ is using the vehicle as an **** rideshare vehicle which is deemed to be commercial usage and would fall outside the realm of what the vehicle was intended to be used for when he purchased it and if this were a complaint to our governing body it would be thrown out because they represent consumer complaints not commercial businesses which ************************ is now considered.  He is also in violation of his financing contract with the bank at this point as the vehicle was supposed to be for personal reasons and is probably not carrying the required insurance to operate the vehicle as a commercial vehicle. ************************ has also put somewhere in the neighborhood of 45,000km on the vehicle since he purchased it and that equates to roughly **** years of average driving within 5 months of purchase; this is considered excess wear and tear and would definitely put the vehicle at a higher risk of mechanical failure.  It is not that we don't want to help ************************ with his issues, it is just his commercial use, excessive wear & tear and refusal of warranty coverage have put him in this situation, it is unfortunate for him but there is no way at this point that we can be blamed for the issues with the vehicle.
  
       If you would like me to provide you with the documentation showing that ************************ was indeed offered and refused an extended warranty I would be more than happy to send them over to you as soon as possible.  Please do not hesitate to contact me directly at ************ if you have any other questions or concerns.
  
  Thank you, 
  
  --
  ********************* | General Manager 
  
  Fraser Valley Alfa Romeo

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