ComplaintsforFraser Property Management Realty Services Ltd.

• Initial Complaint

  10/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  When I purchased my home I paid the first months strata fee through my lawyer. Fraser property management reached out a month after possession to tell me they didnt receive it. I got them in touch with my lawyer and they emailed me saying theyd resolve. 4 months later I got an email saying they are fining me for unpaid strata fees. I have sent almost a dozen emails to rectify this and get no responses. They have now taken the money from my bank account without allowing me rectify the issue.

  

  Business response

  11/01/2023

  Hi, in response to claim ********.
  
  I did try to call Ms ******  but no answer.
  I did find an email of January 6 2023 to ****, who is the strata agent.  I will speak to him about forwarding emails of this nature onto our accounting **** as **** does not deal with the fees.
  
  In response to Ms ******* allegations that we took money from her account without permission and that her lawyer sent her first months fees from when she moved in August 1 2022. I respond: 
  
  I appears that in December Ms ******* notary finally sent the fee to us that was the August fee along with the move in fee of $200 which was agreed upon.  The fee in August was still $308.41. 
  I have enclosed a statement which notes the two payments of cheque #****  and #**** from ******************* for the $30841 and $200.
  
  However, in November, an *** took place at the strata, at which time the fees were approved to be raised.  The fee raise took effect August 1 2022, (back to the budget year start of the strata). 
  There was an adjustment of $195.64 for this fee increase for the months of August, September Oct November and December.
  In the minutes of meeting, it clearly states that this extra fee will be automatically deducted as a one time additional payment on January 1 2023.
  The new fee for this unit is $347.54 approved at the strata agm (which notice was sent in November and Ms ****** could have attended as it was held in the amenity room downstairs).
  So the fee taken out on January 1 2023, was $543.13 which is the new fee approve of $347.54 plus the back fees due of $195.64.  This again, was notified to owners in the agm minutes, which were distributed by email to Ms. ****** on Nov 16, 2022, giving her  6 weeks to read the minutes and understand what happened at the *** to the approval of the new budget.
  The fee will be $347.54  from Feb 1 2023 on now that the fee adjustment back to August has been caught up.
  The minutes of that meeting are attached and the schedule of fees is in there.  These minutes were sent by email to Ms ****** on Nov 16 2022.
  
  All owners were subject to the same fee change and one time additional fee payment at this strata.  We have had no other complaints from any other owners regarding this.
  
  The Account Past Due notice was sent Dec 6 2022, we did not fine Ms ******* as the payment was received from the notary on Dec 29, 2022 (per statement).  We do not know why it took so long to come, but maybe it got lost in the mail from the notary and they resent it.
  
  Our pre authorized payment agreement which was signed by Ms ****** duly notes on the back of it that any strata fee adjustments will be automatically adjusted to match the fees, and notification was given in the minutes of the fee changes.  We have attached the pre authorized form Ms ****** signed.  We suggest she read the back portions where she signed it where it says fees will be automatically adjusted and that permission has been given with signing of the form.
  
  We suggest Ms ****** read her correspondence from the strata, including *** notices and minutes in the future so she is aware of what is happening with the strata fees as they are subject to change yearly.
  Kindly pass this info along to Ms ****** and we look forward to the BBB response.
  
  Thank you.

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