ComplaintsforImagination Station Children's Station

• Initial Complaint

  03/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On the date of June 30, 2022 I was told that my son would start his first day at imagination station in Silverdale, mission BC on September 6, 2022 and paid in the amount of $293.95 for his deposit. When I went to drop my son off on September 6, 2022 my common law partner was told that they were not licensed to open that day. After this time we had been sitting on wait to hear when we would have a spot. They have failed to contact me via email. Even after I had to change my email due to suspicious activity. I had made them aware of the change and continued to contact me arguing with my inability to appropriately contact them even though they have a phone number that rings but is actually not a working phone. One person finally admitted their wrong and did say it was shear confusion. I had emailed them several times to be greeted with very unprofessional responses that I still have. On September 7, 2022 all parents were being offered their deposits and fees paid for October to be paid back for the inconvenience that this has caused. I had talked with my common law partner and we decided to pursue for opening October 3, 2022 on October 2nd they send me an email telling me they are still not licensed to have kids and that they sent out emails and it was my fault I didn’t get contacted they had my phone number and have my email and told me I was to blame. I asked for my deposit back at this point and I was told that it wasn’t going to happen and ***** will not have a spot anymore. I am being ignored after asking for a better resolution and no one will respond.

  Business response

  04/10/2022

  
  We contacted who we thought was the parent of ***** from the waitlist  ….. she did not say she was not the parent and said she would send the deposit in within 48 hours. We didn’t receive the deposit and when I reached out again weeks later saying we didn’t receive the deposit, the person said that she had signed up for someone else, and she was not the parent of the child. We normally do not enrol children off our waitlist who’s guardian is not the main contact as this can cause confusion. There has been times were ppl have sold their spot on the waitlist which is unethical so we avoid this by not allowing people to do that. I explained this and still gave the child a spot in good faith. 
  We did touch base on another email (the one We thought was hacked as the original person we signed up gave us the email ) and she also had her current email … so two emails under Bowen. We of course wouldn’t put two and two together as both emails said corrie’s name under Bowen. When she was responding we assumed same email. 
  

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