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Complaint Details
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Initial Complaint
31/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Tuesday May 28, 2024, I received a dump truck load that I had ordered a few days previously. I ordered a pit run mix which I had ordered many times before from this company. When the material was dumped, I noticed that it contained a significant amount of large rocks (about 75% of 5-8 inch rocks). I've been able to create a level pad with the material that I had received before but this material was good for nothing but landfill and definitely not worth the $373.36 price paid. While the truck was still onsite, the owner/manager was called and I explained that this material was unacceptable. He then stated that he would see what he could do and call me later on that afternoon but did not, and at the end of the day the payment on my credit card was processed.Customer response
05/06/2024
Billing AdjustmentBusiness response
09/08/2024
We have spoken with the customer and resolved their issues.Customer response
10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************
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Contact Information
11496 Dewdney Trunk Rd
Mission, BC V4S 1L1
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.