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Find a Location

Quay Pacific Property Management Ltd. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforQuay Pacific Property Management Ltd.

    Property Management
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Strata and Rental Property Management Services

    Business Details

    This is a multi-location business.

    Find a Location

    Quay Pacific Property Management Ltd. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      535 Front St, New Westminster, BC V3L 1A4
      BBB File Opened:
      4/3/1994
      Years in Business:
      29
      Business Started:
      1/1/1995
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Quay Pacific
      Business Management
      • Dan O'Hearn, Founder
      • Geoffery Rosen, COO
      • Adam Wanono, President
      Contact Information

      Principal

      • Adam Wanono, President

      Customer Contact

      • Adam Wanono, President
      Additional Contact Information

      Fax Numbers

      • (604) 525-1299
        Primary Fax
      • (604) 685-1423
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      29/05/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      As per other reviews of this company, they are the worst at communication and financial management. From day one, we had an outstanding balance that was THEIR fault for not processing the sale cheque from our notary. They humiliated us as new homebuyers at our AGM and told us to leave, only to months later notify that it was their error, and no remedy was made. Then they didnt process our initial banking information and we have debt sit on our account, unknowingly, and NO correspondence from ****. The property manager viewed us as kids, though we are not and are the title holders of the house, and held a personal grudge which she vocalized to council members, and I had to send our bill of sale to prove to our own property manager we were the owners! With the information THEY already possess! Fast forward a few months, and when they finally do reply, its to hit us with a LIEN! No sorry, no remedy or resolution management, just threatening a forced-sale of our property unless we pay a huge amount in a matter of days! Then we make payments, and they create fees to keep the debt climbing! On top of that, they are the worst at maintenance, communicating with council, as most of our council members have quit due to not being able to work with the property manager! No one gets fines for bylaw infractions, no one gets updated or communication. Absolutely the worst company I have ever dealt with, and unbelievable they are able to charge anyone as customers and not be in jail or have multiple lawsuits. We are now looking into how to move after only living her a year just to avoid dealing with them. As I said, we are not the only review, so judge for yourself but DO NOT hire them to manage your building.
      Read More

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Georgina G

      1 star

      22/02/2024

      "Strata management lacks efficiency, unresponsive to resident issues, disappointing service."

      Quay Pacific Property Management Ltd. Response

      23/02/2024

      Hello, please note the Strata Managers return emails and phone calls within 48 hours not including weekends. All owner must follow the ****************** bylaws that are set forth by the General Membership, enforced by the ************** members. If you have a specific matter that you need assistant with i require the following form you. 

      Full Name of the owner of the unit. 

      Full property address

      Details about the matter

      Strata Mangers name

      Looking forward in to assisting you with this matter. Thank you. 

       

      Managing *****************;

      Local BBB

      BBB serving Mainland British Columbia

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