Business ProfileforChaparex Worldwide Express Courier Services

Chaparex Express *** is an office located in ******** provides courier services for its customers. One of its responsibilities is sending ******* passports to *********** to get renewed. I gave them my passport on 10th of January 2024 to get renewed. It was supposed to be sent back after almost 4 weeks. After 40 days with a lot of follow up, they said that passports are sent back without getting renewed. I had limited time to send my document before 28th of February to extend my work permit under ******* policy. I just rushed to their office to have my documents. My documents were in an open pocket without any address or stamps which was weird. They promise to give back my money which was 322 CAD in cash. I must mention that they did not accept credit and I had to pay cash. They said that they have found some problems with Mexico City, and they do not work with each other anymore. After awhile I found that they were accepting money and documents from other clients till late of March. If they found that there is a problem with the Mexico City, why they kept continuing to accept documents and receiving money from clients. I found that it is not just me, a lot of people have this problem and we found each other. Now almost about 400 people in a group from *********, *******, and ********. We believe that we are more than that because many may not be aware of this problem, and they are waiting for their documents. They close their office in ********, and we had two demonestration in front of their office for claiming our money and some of us for their documents as well. On 31 of ************* came and write a report. Till now we have not received any money back.My concern is not just about my money and losses they caused me , it is also about abusing my documents, They had all of my document, my passport, my ******* Id.