ComplaintsforCraftsman Ventures Ltd

• Initial Complaint

  16/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi My name is ********************* and I hope with all my heart that you can makes things right You are my last hope Ive tried everything in my power to avoid reaching out to you guys I will try to make it short My stories goes like this Through an **** claim Ive went to ********* ********* white rock They were supposed to replace the front fender and the side front left part or so My drivers door had absolutely no issue in terms of opening it The finish the job and they are waiting for my approval to order a part ( latch) because the door cant be opened anymore from the inside Ive told them that Im paying nothing since its not my problem. They broke it they have to pay it They didnt want of course and they make me pay for their mistakes $400 In my opinion, and not only mine , they are wrong and they have to fix it and give me the car back in proper working like before Ive talked with their upper management but of course they back up each other Ive talked with **** as well but they are saying its not related to the claim .As you can see you are my only resort and if you do agree with me that they are wrong than at least I can get my money back Ive told them Im going to talk to you but they didnt care Thanks for listening and being here for us!Best ***

  Business response

  03/04/2023

  To whom it may concern,

  ********* ********* and its group of companies pride itself in safe quality repairs as well as providing superior customer service no matter what sector of business or region we operate in. We remain a ** family owned and operated business since our inception in 1977.

  The Group doesn't feel it's appropriate or necessary to divulge details here in this platform, but the concerns of this customer were heard and reviewed at the highest level; and based on our conclusions, the concerns brought forward were pre-existing and not related to the workmanship completed by us nor were related to the claim completed for their insurance company. The outcome was discussed with the insured prior to delivering vehicle back as well as the Shop Manager offered to replace the part at cost with no labour charge as a customer service.

  Businesses can't be held responsible for pre-existing unrelated damage simply because it was in our care when the worn out part gave way. This was a wearable part, that was documented as such prior to the commencement of repair by the shop. The part required replacement, that the customer ignored. In our opinion, ********************** was more than fair in its attempt to handle the situation.

   

  Customer response

  03/04/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  I dont agree with what they are saying about the part being default before visiting them.

  As the outcome of my complaint I would like to be reimbursed the whole amount they made me pay from my pocket, respectively $300

  Thank you
  
  Sincerely,
  
  *********************

• Initial Complaint

  29/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  After being rear-ended. I brought my vehicle in for **** repair #******** Craftsman Collision replaced the bumper, though they failed to removed the paint that splattered on the side doors. But this is not my complaint. My complaint is that when I received my vehicle back, my driver's door weather stripping had been pulled out of position, hanging freely (I have since fixed this), but most importantly, my driver's heated seat and my rear window defogger were broken. I bought this vehicle in Sept of 2019. When I brought my vehicle into Craftsman Collision, they were mint. When I picked up my vehicle from Craftsman Collision, they were broken. Someone in their repair shop attempted to glue the rear window defogger wire back onto the window. I immediately talked to the manager who dismissed this, "It must have happened before you brought it in." It did not. This happened when it was in their shop. I inspected this connector very closely when I originally bought it, and it worked perfectly since I bought the vehicle, since it was mint. I have attempted to contact Craftsman Collision's head office three times now with no response. I continue to suffer from damage done to my vehicle by Craftsman Collision with no resolve. Now that it's winter, I have no view through my rear window. I contacted ****, my insurance company, but the photos do not show this part, so they told me that all they can do is let me file a new claim and make me pay for it with my deductible. Can BBB please help me? Despite the bumper damage, my vehicle operated better before Craftsman Collision broke my seat and defogger. Now I suffer from using Craftsman Collision.

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