Business ProfileforICBC

My wife travelled to **. Left her vehicle in a BC auto shop for a quick routine maintenance. The car was damaged when it was driven out of the shop for a test, by the shop technician (Shop is insured by ICBC): It was hit by another ICBC insured vehicle. Police came to the scene and gave the accident reports to both BC drivers. These happened when she was sitting in the shop, waiting for the shop to finish her car maintenance). Thought her liability be straight and simple, till we tried to work with ICBC for a settlement. Got one chance to talk to ICBC at very beginning. ICBC asked us to work with our insurance company, Aviva. Next 5 weeks and after many email and phone call discussions, we were told that ***** could never able to reach ICBC over the phone, to setup a 3-party discussion. ***** was also unable to get a proposal from ICBC, even on the simplest items such as cost of car rental. My wife will have to leave ** soon. We were told that we are responsible for our travels including next travel to bring the vehicle back whenever the repair will be completed. All will be by our own efforts!We could not choose where to be born. Grew up in a communist country where government controls everything including everyone's acting and thought. Thought Canada is a good template of modern civilization, till we met ICBC.

Dear **********:Due to privacy laws, ICBC is unable to provide a comment or response in this forum. We do have a process for customers to raise their concerns about any service or interaction they have with ICBC. Information about that process and how to raise a concern is available on our website: ****************************************************************************************************** Sincerely,ICBC Fair Practices