Customer ReviewsforVanheat Services

We recently asked vanheat services to install a heatpump for our 22 years house, they send their best Tech to explain and give us options, he was so patient with us and finally we decided to go with vanheat, they performed the best job ever ' so neat and professional ' they also provide all the documents needed for the rebate as well. Its nice to have such people around these days. We definitely will use them again.

We are glad to hear about your satisfaction, and we appreciate sharing your experience with our other customers, the Vanheat heat pump and the heating and cooling department.

Only company that responded to my email & phone requests to replace my furnace. Showed up next day and replaced my furnace, very friendly and easy to deal with. Furnace is amazing, and would recommend them to anyone.

This is Vanheat responsibility to deal with all customer's HVAC problems in the lower mainland, and thank you for these words which energize us to work harder and increase our quality. Thank you. Vanheat Heating and Cooling Services.

Vanheat Heating services technicians did a good job replacing my old furnace.The techs were punctual and **** was very knowledge and helpful.The techs clean up after the installation without leaving a mess. I am satisfied with the service.

Thank you for sharing your experience with our customers,

Beware of Vanheat Services , they dont honour manufacturer warranty . We had a new furnace installed by Vanheat on October 27 / 2022 . First problem was that Vanheat put a gas line in front of the air filter door , I couldnt get my filter in or out . I called Vanheat and they came out & fixed the problem with a flexible gas line . Second problem , on March 19 I smelled gas & I called our gas supplier & was told to wait outside for a technician . The technician told us that we had a gas leak & told us to call our installer ( Vanheat ) . Vanheat sent out our furnace installer the next day March 20 & he checked our furnace and told us that he checked & couldn’t find a gas leak & turned the gas & furnace on . Two days later I smelled gas again & i again called my gas supplier & was told to wait outside for a technician . My gas supplier sent out a different technician & once again I was told that I had a gas leak in my furnace & the technician turned everything off again & told me to call my installer . I called Vanheat as soon as my gas supplier technician left & was told by Vanheat that they weren’t going to waste their time because they checked my furnace & found no gas leaks , when I received that response from Vanheat , I hung up the phone . I had to call another gas company to fix my gas leak problem . Why Vanheat refused to come out and fix the problem , I don’t know . The warranty by the manufacturer states that free parts & labour for one year . Vanheat services wrote in response to my first BBB review , that any company could take advantage of the one year warranty & I should not only call Vanheat services , this is exactly what Vanheat wrote. Why should I have to call another company to fix a gas leak . I should only have to call Vanheat , because they installed my new furnace .My furnace is only 5 months old & Vanheat should honour manufacturer warranty , **** very disappointed .

You said to beware of Vanheat?!!! we sent you 3 times technicians for free for the problems that were not made by Vanheat, for 1-Gas line re-layout, (free) 2- Filter door wouldn't open (free) 3- ******* smell check (free) so still you think people can't rely on us?!!!!!!!!!!!!!!!, No sir; ****** check our credentials Our Tech came for free and checked the gas leak and used a digital detector and even the soap in front of you because you were there the whole time, and both didn't see any bubbles, correct?that s why we said we don't believe any leak and you can get a second opinion and never said "We don't want to waste our time"!!!!!!!!!!!!!!! but you hung up the phone and didn't let us inform you more, about how the warranty works, Plus your system had 10 years manufacturer part warranty, but the new tech from a new company tooka advantage of you and charged you for the part because you didn't have info about the warranty, that's not vanheat fault, although we mentioned it on the furnace buying contract.I wish you would let us inform you about the warranty and wouldn't hang up the phone. You can not expect us to come and get the same result, we respectfully said try another company too, as it should be still free, But since you didn't know how the warranty works, you did a mistake, Now everyone knows that its not Vanheat s fault, Sometimes it's not possible to make everyone happy, even when you are doing your best.We are still sorry for your bad experience, your system still, has one year warranty since installation day with vanheat , call us if you need us.

The warranty specs were very clearly written on your invoice, and explained thoroughly, to you and we even remember you insisted to extend the warranty and we did, so we are shocked that you have paid the new company for parts?!! we installed a furnace for you with 10 years manufacturer warranty, which means, it doesn't matter what company shows up, the furnace due to the model number has 10 years warranty for parts, we explained it thoroughly when we were writing your invoice, but when we tried to remind you about the warranty you hung up the phone,!!!!!!We didn't come because even with old school method ( Soap bubble) there was not any gas leak, and you were our witness while we were doing the test, so since we couldn't help, if we would come again and say the same thing, ( we shouldn't be honest? !!!) we asked you to hire the second company for a second opinion which it was supposed to be free, so, vanheat tried to help, but you hung up the phone while you were yelling !!!!!the whole time we were serving you for free, what else we could do!!!! we did the job for your installation, in the crawl space the whole day without having even lunch and we remember how happy you were with our job, and now "Beware of van heat???!"

Vanheat installed heat pump for our commercial centre, they did the job very clean and professionally, so on time with reasonable price, highly recommended.

Thank you for sharing your experience with our customers, Vanheat heat pump and AC management.Submitted: 05/11/2023

Had Vanheat change my furnace 4 years ago a kind gentleman came in named ****** he quoted, explained, replaced and cleaned exceptional service.. fast forward 4 years cant find my receipt for purchase called vanheat spoke with ***** and he remembered us hows that for service came out same day and fixed our furnace as a bonus he checked our hot water tank and informed us if a leak .. thank you ***** great service

Its an honor to work for you, and we are glad to hear your satisfaction, we put the furnace ever for your house and We always keep our customers back for the future essential services and never let them down.we appreciate your time and encouraging words. Vanheat management.

What a fantastic company. Arrived quickly for a pilot light issue on a very old furnace (34 years). Determined very quickly that the Furnace was no longer functional or safe. New install was the best option. Shawn and his team arrived promptly for the new furnace install appointment and proceeded to put in a new furnace. The venting codes changed so the old vent needed to be completely relocated. They figured out how to best vent it to an unused side yard storage area where it is basically invisible. The team was super kind, polite, explained everything before and after in great detail. Quote was honored. Explained how to apply for the applicable ** ***** rebate and even returned the next day to re-adjust the humidity function due to the heavy rain. Highly recommended and would not hesitate to use them again.

Thank you to share your experience with our other customers, we are thankful to hear your satisfaction, Vanheat management.

Vanheat recently installed ********** air-conditioning in our brand new duplex in ***** Vancouver. Shaun , the supervisor, was wonderful. He explained everything thoroughly before they began. Their product is very high quality - we have tested it already! Their workers were skilled, polite, efficient, always on time and cleaned up after each step of the installation. Vanheat did an excellent job for us! We have no hesitation in recommending them highly. ******* **

On behalf of all of our employments we have to declare; are proud of having a customers like you, who the writing and words led us to have a big improvement for our next job quality, and thank you to share your concern with our other customers. Vanheat management.

We had a 30 year old furnace that was giving us problems. After having a VanHeat technician show us the issues, we had them install a new one. They had it installed within 3 days. Their installers did an excellent job, left our place clean. Our experience led us to have them install a HW heater the following week on which they did a similar fine job.

Thank you for your encouraging words, Vanheat management

VanHeat provides prompt, competent, reliable and trustwothy service for the installation and recent service of our heating system. Sean manages his team effectively and his observant attention to potential future problems is outstanding. Highly recommended.

Thank you , for the best words and description, we are always there for you guys, we appreciate your time for review, as well. Vanheat