Business ProfileforKirkstone Heating Ltd.

Kirkstone Heating, ******* ** *** ******** **** ***** *********, this company coming and going to our place since last January. Their technicians do not have enough knowledge and I do not know how they got their business licence. They asked us to what to do. First, when I called this company I explained that we have a 6 months old baby and we need our fireplace to fix because of cold weather. They send Harvey (a company technician). In the first visit, he charged us for $156.45 then he said he will order an item. After 1 month, he came back to replace the item. He said that the company ordered a wrong one. He did this game to us more than 3 times. One time when he came to fix the problem, I asked a question. He shouted at me and left the house. Then he called police to come back for his tools. * **** ************** Even I called the company and talked to the manager (James). But nothing was changed. The company changed technician. Tony, other company technician, came to our place without any knowledge of our case. And he just asked questions to know what it’s going on. He did not even have tools with him. At the end, he said company can’t find our fireplace problem and we can go for another company. Now we need to restart with another company to fix our fireplace. We need our money ($156.45) back from KIrkstone Heating to pay for a new repaired fireplace company. However, we payed over $700.00 to Bc Hydro to warm up our place because we had not our fireplace and we have a baby. This company just played with us and they wasted our time and our money. Our family need help. I would appreciate it if you reply us as soon as possible. *********  ***** *******