Business ProfileforSleepMart

I bought a mattress at SleepMart on Feb 25, 2024. There is a 100 day guarantee. I couldn't sleep on it as it was far too hot and too firm. SleepMart attempted to give me a coil mattress instead of the plasma, but phoned later that day and said they had already sold the coil mattress(es). They sent me a different plasma mattress On March 18, 2024 that was supposedly better. It wasn't as hot as the first one, but is still too warm, and too firm. I cannot sleep more than 2 hours at a time on this mattress. I tried to make it work, but it's no good for me. I explained that I had visited my sister and slept on her pull-out couch that is more than 30 yrs old, and I slept very well on that lumpy old mattress.Having tried a reasonable time to adjust to the new mattress, I contacted SleepMart on April 24 to again ask for a coil mattress. I was told that it would ***********-8 weeks, which would put me outside the 100 day guarantee. I asked that the 100 day guarantee be put on hold during the wait period. I have not heard from SleepMart since, although I have emailed and visited the store.Please help me settle these issues with SleepMart. I would like an acceptable replacement mattress or a refund.