ComplaintsforJim Pattison Hyundai Northshore
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Complaint Details
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Initial Complaint
17/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
December 28th 2022 was the last contact had with the business and I was not responded to. Basic description of problems with my visit.Was sold the wrong model car which I didn't notice until months later since they are nearly identical. My mother, and the in dealership insurance broker both were under the same impression as myself. I did not seek to return the car or ask for the correct model.Went in for my first service that was fully covered because i bought the extended coverage. The clerk told me that my VIN # did not have service coverage and insisted I had to pay for the service. I refused and said I'm covered. He went to speak with a manager and the manager "graciously" offered to give me the service for free. I said it's not free i've already paid for it and I will confirm at home. I confirmed that I have 13 service intervals. I contacted ** via email about these issues and he said the clerk was new. (However I doubt the manager that double downed was new) He apologized and as for the car mistake insinuated I was lying.I followed up with more information specifically that my mother was witness to these issues and their insurance broker thought I was getting the other model of the car as well. He was talked to by their sales rep. I hadn't told him what model car I had. I contacted the ** of the dealership again VIA email about both of my experiences and asked for the service that was done to not count towards my 13 service intervals based off of the problems I've had + an additional to make 14 service intervals. I also stated any additional things offered such as car accessories. I listed out the ones i'd be interested in. ** then did not answer my email to this day. I'm looking to have this fully resolved as this mistake will have a lasting financial impact on me considering I no longer will get the insurance rebate for having pre collision on my car that I thought I had. As well as continued poor service.Initial Complaint
21/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been waiting for a Recall Notice to be fulfilled by JP Hyundai North Shore since July, 2022. The following is the recall notice particulars: Incomplete 2022-05-26 ***** ******** ******* I was told in July (when the repair was supposed to be done) that there was an issue with getting the Valve cover gasket to do the job. Since then I have emailed Corey L* Service Advisor at the dealership a number of times. Still have not had the work done, even though it can potentially put our family at risk. * **** **** ******* ******* ****** *** ********* ****** ******* *** ********* Hence the level of frustration has increased, so here I am at the BBB. All I need is the work done to be happy. Please contact me if further information is needed. Regards, ******* ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.