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          Mitchell's Towing Ltd. has 1 locations, listed below.

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            Business ProfileMitchell's Towing Ltd.

            Towing Company
            BBB accredited business

            Contact Information

            1255 Welch St

            North Vancouver, BC V7P 1B4

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            Email this Business
            (604) 982-0115

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            Customer Reviews

            2.33/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 28/11/2014

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            1255 Welch St, North Vancouver, BC V7P 1B4
            Email this Business
            BBB File Opened:
            10/2/2009
            Years in Business:
            24
            Business Started:
            1/3/2000
            Business Incorporated:
            25/11/2008
            Accredited Since:
            28/11/2014
            Business Management
            • Mitchell Martin, President/Director
            • Nicole Dewell, General Manager
            • Paul Blackwell
            Contact Information

            Principal

            • Mitchell Martin, President/Director

            Customer Contact

            • Paul Blackwell
            Additional Contact Information

            Fax Numbers

            • (604) 982-0119
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            22/11/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            11/21/2023 car was towed due to damage and brought to the towing yard. Called for the release of car and was told they do not have enough drivers or help to release the vehicle as per their convenience and to best pick up the car next day. Next day was told that I need to pay more now, additional day of storage - Had to pay additional fee with no fault of mine as they ******* me by not providing information. I was told the amount was like $260 but ended up paying $293 and change. Site representatives were extremely rude and was more of like if you need your car you have to pay what they think is right.
            Read More
            Read 3 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Fram S

            05/01/2024

            This company charged me 280.66 $ for towing my vehicle to their yard 4 Km away with creative way of billing for gas surcharge 48.49 and dolly fee 54.88 of .how you can use 48.49 dollar worth of gas for 4 KM and using dolly is part of the job, it is like hiring a plumber and he/she charges extra for bringing his/her plier to work . it is too HIGH and not reasonable. I used tow truck service in Chilliwack on Sunday holiday and charged for 100 $ ,another time in Coquitlam last Summer total 120 $. I did not have choice and they did tow me on behalf of city of North Vancouver ,there should be a guideline for pricing by city .I am trying to convince them of that and still in first steps! worst experience of costumer service

            Mitchell's Towing Ltd. Response

            08/01/2024

            Hello Sir: Saddened to see your review for the tow that we initialed by the bylaw department. The pricing is accurate and i can not speak for the other tows you are stating in your complaint as these are not done by our company. We pride ourselves on addressing all customer complaints. The Dollies are not part of every job and take considerable amount of extra work or the drivers to install them and safely strap the dollies to the vehicle. As for the fuel surcharge we use the **** mandated fuel Surcharge that is put out by them every three months. We hope this clarifies the complaint for you. If you have any other questions please feel free to contact us at anytime.
            Read 5 More Customer Reviews

            Local BBB

            BBB serving Mainland British Columbia

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            BBB Reports On

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