ComplaintsforABK Restoration Services
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Complaint Details
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Initial Complaint
29/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We have not heard from this company about our new floor being installed since we reached out last Wednesday.We are living in our home that is not functional due to living room furniture in kitchen and hallway due to flooring to be replaced in living room.Initially we were to stay in a hotel for 10 days until the repairs were made but after *************************************************************************************************Business response
29/06/2023
We apologize for the hardship that the ******** have experienced. In fact just today the following was sent to your adjuster by the Project Manager.
I have requested the content to be manipulated as soon as possible and am working on having the floor replaced as soon as we can. I apologize for how this one has gone, and the delays. I certainly shouldve not waited on this sub contractor to fix his mistakes. I have since found out more about their history on this file and others with ABK, and will not be proceeding with any further work with them in the future.
We have contacted a flooring subcontractor to proceed with the necessary repairs as quickly as is possible.
We will be sure to keep you informed of the timeline.
Customer response
30/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
03/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In November 2021 we hired ABK Restoration Services to clean up after a pipe burst in our basement. Ron P********, the Project Manager, was given the keys to our Municipal Hall so his crew could access the building. After the job was done they failed to return the keys. We have been calling the Mr. P********, since then trying to get them returned. All of our calls are not being returned. I reached an office person on Thursday last week and was promised the keys would be dropped off this past Monday - they were not dropped off. I called again and left a message for Mr. P******** and he hasn't called back. * ******* *** **** *** **** *** **** *** ****** ** ***** *** **** ** * ******** ****** *** ** *** ***** ** ** ***** ************Business response
03/06/2022
We apologize for the miscommunication. There is no excuse but we will be dropping off the keys to the office by noon today, June 3rd.
We again apologize for the concerns this might have engendered and we look forward to the opportunity to earn your respect in the future.
Customer response
03/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********
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Contact Information
103 197 Warren Ave E
Penticton, BC V2A 8N8
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.