ComplaintsforHummingbird Guesthouse
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Complaint Details
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Initial Complaint
07/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My husband went to this ‘guesthouse’ and booked a room for a visiting Christian Pastor and his family for his church. The cost was $667. A week before he was to arrive she called my husband and was yelling at him calling him names over the phone saying she was cancelling the reservation because she didn’t like this Pastor. She said she would pay him back but it would take 10 days for the credit to go through on his card. When my husband questioned why it would take 10 days, she became enraged and said she wasn’t going to pay him back at all! I could hear the yelling on the phone so I came over to listen and when I heard her say that, I told her she would reimburse us or we would go to the police. She hung up. When I emailed her nicely asking when we could expect payment this is what I got , ******! When your husband called to ask for a refund, I told him and you, as you were also on the line, that my credit card machine was not set up to process credits. That I would have to call into their admin dept on the Monday (as this was Sunday June 18th) and request a refund, which I’d been told in the past, would take between 7 to 10 business days to appear on your account. This was not good enough for either of you. Due to your ********* “we’re going to call the police”, I am not going to do anything. I most certainly do not want to be associated ever again with (Pastor’s name) or yourselves. You are most welcome to dispute the charge with your credit card company. And as it’s been well over the 10 business days, you have learned a costly lesson. Do not ever contact me again!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.