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ComplaintsforMark's Auto Body Ltd.
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Complaint Details
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Initial Complaint
19/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Marks Autobody was hired to help fix my windshield wipers. After diagnostic, they stated that it was a broken wiper motor and it needed to be replaced. After paying $700, my wipers stopped working again after two weeks. Marks Autobody put my life, the lives of everyone in the car, and the lives of those driving on the same road as me in danger. Upon calling them, they are suggesting that I come in and pay them another diagnostic fee, and any future repair costs. Its ovbious they are strictly financially motivated.Business response
01/02/2024
We just found out about this complaint today which is February 1st 2024, As it was sent to an unmonitored email address.
We were aware of the issue when it first occurred and implored him to come in for us to see the vehicle and determine the issue. We NEVER said he would have to pay again as its our reputation at stake and stand by our work with a lifetime warranty so to say otherwise is disingenuous. We wanted to see the vehicle the moment we found out there was an issue and the customer chose not to come in.
We saw the BBB report this morning and I have spoken to the customer about this directly and the service we charged for (the wiper motor) was done and fixed his issue. The issue is the Bolts that hold the WIPERS on came loose after 2 weeks not the motor which we charged for. The reason this happened is when you take off wipers multiple times we cannot over tighten the windshield wiper arm bolts because they have the propensity to break if we overtighten, I explained this to him and his words exactly were "I'm sure it wasn't intentional but it was difficult to bring it back after they stopped working again".
We are deeply saddened that this happened and that our customer did not come back as we requested because to fix this issue is a matter of seconds.
Sincerely
Robert M**************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.