![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforVolt Bike
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
30/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 1, 2023 I purchased an electric bike from a company based out of ******, **** Bike. I used the bike daily to commute to and from my job, approximately a 15 minute ride, twice a day. I stored my bike inside, always, in a heated area and removed the battery which was also kept inside. In August my bike shut off on the way home. Initially, ************ was helpful, i contacted them the first time on August 19, 2023. They did some troubleshooting and asked that I send the display to them, which I did. After several months and emails back and forth, they sent me a new controller in December 2023, the bike is still not working. I have tried to contact service and they are no longer responding or providing assistance. There is a one year warranty on the bike, I am unable to use it. I am requesting a refund or replacement.Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Voltbike will not honor their factory warranty as in the attached document.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.